Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position Objective:
The Sales Operations Analyst I provides outstanding support to internal and external customers in order to achieve our business goals.
Essential Functions:
- Resourceful and committed to achieving deadlines, financial targets, and project goals
- Take initiative through problem-solving
- Influence and partner with individuals/teams internally and externally
- Good organization and time management skills
- Responds to and attend customer requests and inquiries which may involve pricing, product availability or returns, open order feedback.
- Interacts with multiple areas including Purchasement, Importation, Logistic, Finance, sales force, suppliers to ensure timely and accurate customer’s answers.
- Identifies customer needs, and appropriate course of action, including order placement, processing/expediting orders, process returns, sourcing products and other inquiries.
- Assesses customer needs and raises issues as appropriate.
- Documents transactions and performs follow-up actions in accordance with departmental standard operating processes and procedures.
- Stays abreast of and follows new processes, system changes, procedural updates, and initiatives within the company.
- Completes all other duties as assigned.
- Leverage PPI/Process improvement tools to identify, own and implement customer service related process improvements
Required Qualifications / Capacity:
- Uses effective questioning to identify customer needs
- Exercises judgment setting work priorities and identifies next steps
- High capacity of adaptation to change with positive and constructive feedback
- Communicates at higher internal and external levels and to diverse audiences
- Builds and maintains customer relationships
- Demonstrates positive influences to the team
- Helps to lead change initiatives
- Preferably, a bachelor's degree in a related science, certification or additional professional training
- Excellent interpersonal skills, verbal and written
- English language fluency preferred
- Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement
Top Skills
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
Gallery
.png)
