Preferred location: Greater Boston area, or near major US airport.
Position Summary:
The Sales Product Specialist / Sales Engineer will play a critical role in supporting RaySecur's sales team by providing technical expertise and ensuring seamless execution of pre-sales, sales support, and operational activities. This role bridges the gap between technical solutions and customer needs, while also providing operational support to enhance sales effectiveness and ensure a positive customer experience.
Key Responsibilities:
Pre-Sales Support
- Develop sales tools and refine processes to empower field sales teams and drive revenue generation.
- Prepare and deliver technical presentations and product demonstrations, both virtually and onsite.
- Utilize resources and apply learning to teach and tailor product solutions to the customer’s environment.
- Act as the product technical expert liaison during the sales process to address customer inquiries and concerns.
Sales Operations Support
- Input HubSpot CRM data, ensuring accurate tracking of sales activities, customer data, and key metrics.
- Prepare and refine sales-related documents, including proposals, presentations, and reports.
- Support management of sales demo equipment fleet, including demo logistics coordination.
RFP & Contract Management
- Manage the RFP and contract processes, draft comprehensive responses, meet due dates, and ensure that all RFPs and proposals align with customer requirements.
- Create and maintain a catalog of FAQs and boilerplate responses to streamline future RFP and contract preparations.
- Track and report metrics, including the percentage of RFPs completed, submitted on time, and accepted without submission issues.
- Provide administrative support for proposal submission, contract execution, renewals, and updates.
Market & Product Awareness
- Stay informed on product launches, marketing promotions, industry trends, and market insights, sharing actionable data to support sales growth.
- Provide sales teams with relevant updates on market dynamics and competitor activity.
Trade Shows & Events
- Represent RaySecur at industry trade shows and events, showcasing product capabilities and networking with potential customers.
- Support logistics for trade show participation, including setup, booth management, and follow-up activities.
Cross-Functional Collaboration
- Work closely with the product and engineering teams to stay informed on product updates, features, and developments.
- Collaborate with marketing on sales enablement tools and materials.
- Provide field feedback to inform product improvements and customer needs.
Customer Support Transition
- Support the handoff of customers to post-sale service teams, ensuring a smooth transition and clear communication of customer expectations and requirements.
Qualifications
- Bachelor’s degree in engineering, business, or a related field, or equivalent experience.
- 3+ years of experience in field sales support, technical sales, or sales engineering role, in a technology or security-related field.
- Familiarity with CRM tools (HubSpot preferred) and sales processes.
- Strong technical aptitude and ability to understand and explain complex solutions, including setup, demonstration, and troubleshooting of hardware systems
- Excellent communication, presentation, and interpersonal skills.
- Highly organized with the ability to manage multiple priorities and deadlines.
- Willingness to travel as needed (up to 75%).
Preferred Qualifications
- Experience with public sector contracts (e.g., GSA, Federal, State, and Local).
- Familiarity with security technologies or public safety solutions.
- Knowledge of sales metrics, forecasting, and reporting.
Why Join RaySecur?
At RaySecur, you’ll work with a passionate and innovative team dedicated to protecting people and organizations from hidden threats. We offer a collaborative work environment, opportunities for growth, and a chance to make a meaningful impact in the public security space.
Top Skills
What We Do
RaySecur’s proprietary security scanning technology is used by leading Fortune 500 companies, including 4 of the 5 largest US corporations, and government agencies to detect security threats and keep their employees and operations safe across the globe.
Our scanners display lifelike images and real-time video of contents inside envelopes, boxes, and other enclosures using a patented imaging approach based on T-rays or millimeter waves. Once the stuff of science fiction, we like to say that we’ve got T-ray Vision! Pairing 4D scans with live action video means threats can’t hide – the operator sees shifting powders, sloshing liquids, cyber threats, and all the other dangerous or malicious substances listed by the Department of Homeland Security that make their way into facilities undetected – until now.
Security leaders of Fortune 500 companies, leaders of G8 nations, presidential candidates, executive protection and US government entities trust our scanners to safeguard their employees and operations from disruptions and damage that attacks can cause.
We are entrepreneurs at heart, always challenging the status quo and always ready to tackle the next challenge. We think strategically but are not afraid to roll-up our sleeves and get the job done no matter how big or small. We are dedicated and focused, but also make time to play and celebrate our successes.
• Authentic – we are a diverse team with a wide range of backgrounds and skills that genuinely like each other and the work that we do
• Dedicated – we are supportive of each other and our customers with the goal of changing the face of security imaging
• Industrious – we’re continually working to improve the customer experience and bring out the best in each other
• Aware – we know what’s at stake and how our customers are counting on us to help keep them safe each and every day
RaySecur has transformed how leading security teams keep their people and business safe from all types of mail attacks.
