Sales Engineering Leader

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Sales Engineering team at Plaid is composed of dedicated technical team members who work to connect the dots between the business value promised by our products and the technical solutions that enable them to realize that value. This team plays a crucial role in ensuring our prospects and customers understand technical guidance, driving product adoption, growth, and deeper customer relationships. Their mission is to turn every prospect into a customer, and every customer into a lifelong Plaid champion and advocate.

The Sales Engineering team at Plaid is composed of dedicated technical team members who work to connect the dots between the business value promised by our products and the technical solutions that enable them to realize that value. The team plays a crucial role in ensuring our prospects and customers understand how Plaid creates value for their business, driving product adoption, growth, and deeper customer relationships. Our mission is to turn every prospect into a customer, and every customer into a lifelong Plaid champion and advocate.

The Sales Engineering Leader will serve as a highly visible technical sales expert and a key driver of enterprise growth within our GTM organization. We seek a detail-oriented strategic leader who is committed to delivering a first-class pre-sales experience and increasing value for Plaid’s prospects, customers and partners. The ideal candidate will possess strong leadership experience, a proven track record of success in complex enterprise sales environments and a passion for customer success. This leader will coach, mentor, and develop the Sales Engineering team, driving sales outcomes and continuous improvement to deliver exceptional customer outcomes.

Responsibilities

• Lead, mentor, and scale a team of high-performing sales engineers
• Establish best practices, processes and standards for pre-sales activities
• Partner with sales leadership to strategize on deals, develop sales pitches, complete deep technical discovery and tailor technical presentations to drive better outcomes for prospects, customers and Plaid
• Evolve the upmarket sales engineering team to focus more on deep discovery and solutions architecting
• Drive the development and execution of more self-serviceable pre-sales opportunities for prospects including scalable demo environments and proof-of-concepts (POCs).
• Gather feedback from prospects and customers, communicate and work closely with Product, Engineering, Marketing and Support to shape the product roadmap with customer needs
• Serve as the escalation point and technical advisor to strategic customers, addressing complex needs and solution-fit

Qualifications

• 7-10+ years of experience leading a high-performing sales engineering and/or solutions engineering team with enterprise customer experience 
• Demonstrated ability to build, motivate and develop talent
• Proven ability to translate complex technical concepts into clear, concise, and compelling business value propositions for C-level executives within the enterprise market
• Strong executive presence and the ability to build and maintain strong relationships with senior executives, partners, and internal stakeholders 
• Desire to get your hands dirty and jump right in with customers, prospects and your team
• Self-motivated, detail-attentive, curious and hungry for continuous learning
• A strategic and critical thinker who defaults to a customer-centric consultative approach
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with a customer-first attitude and a strong sense of empathy

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

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