ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Sales Engineer is responsible for assessing the potential application of products or services and offers solutions that meet customer needs. This role works in partnership with the Sales team to drive Sales support, generate pipeline, and help create an overall successful adoption of the products and services from the initial sales cycles to implementation and onboarding.
Essential Duties and Responsibilities:
- Provides support to the Sales team(s), with a high attention to detail.
- Collaborate with Sales teams to identify client requirements and product technical validation during sales presentations and product demonstrations
- Provides support to the Sales team(s), with an extremely high attention to detail
- Researches, analyzes, documents, and shares findings leveraging internal system
- Researches and presents reports showing potential customers the cost benefit of purchasing company products or services
- Provides technical training to clients and communicates customer feedback for future product developments
- Represents both technical and functional aspects of our suite of products/services and proposes how these benefit prospective customers
- Provides exemplary technical expertise and independent creative discretion in producing technical and product demonstrations and presentations
- Executes proof of concepts with prospects at both a technical and business level to show value
- Exercises discretion and judgement regarding product specifications required to address customer requirements, assesses customers’ needs, and recommends solutions that optimize value
- Prepares, researches, and provides input into technical RFPs/RFQs
- Acts as a key point of contact for cross-functional teams to provide product knowledge and technology expertise through training, coaching, and product support
- Pursues and maintains professional and technical knowledge through ongoing training and education
- May coach and review the work of other team members
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Capacity to grasp new technologies and complex concepts quickly
- Ability to manage large projects and processes independently with limited supervision
- Intermediate knowledge of cybersecurity principles and technologies
- Ability to situationally adapt and understand new technology/processes as per partner requirement
- Proven sales track record of success
- Ability to identify opportunities and leverage internal and external resources appropriately
- Understanding of relevant products and services
- Excellent communication and interpersonal skills
- Team player with willingness to work both in a team environment as well as independently
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 3+ years of relevant experience
- Experience with EDR, SIEM, and Microsoft Security solutions
- Experience with a business process or management application
- Experience with Salesforce
- Preferred: Familiarity with compliance standards such as CMMC and NIST
- Preferred: Experience in relevant channels such as MDP, VAR, OE, TSP, Internal IT, and/or MSP
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- 20-30% travel may be required
- May require occasional work outside of normal business hours (conferences, events, securing deals, etc.)
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Top Skills
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
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