Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
We are currently seeking a Sales Engineer that can effectively combine technical knowledge and sales skills to help sell our point of sale products. This position is responsible to help drive business growth by training sellers on product features, understanding customer needs and providing solutions and building and maintaining relationships.
Job Overview:
The Sales Engineer assists dealer and direct sales channels by educating them on technical functionality of our cloud point of sale products. This position is assigned one product for which they are responsible to be a product expert in and may be required to cross train on additional POS products and supporting products and integrations. Additionally, they are called upon to assist our sales teams with prospective and existing end-users for product demo and sales related matters.
This position is responsible to develop and maintain consistent training materials and provide remote training webinars on how to successfully install, utilize and maximize the performance of the POS and related software. Training includes providing basic Level 1 training as well as advanced product features and integrations. Additionally, this position tests and evaluates new versions and updates prior to beta and / or general release, communicating with the support / programming managers on potential problems. It is critical for this person to act as the communication point and advocate on major issues between product and sales, representing the interest of sales revenue. This position requires travel all over the US and Canada and could be on the road ~12 weeks a year. Often requires short notice and staying on the road longer than originally planned.
Why this role is valuable to the company
The Sales Engineer has an integral role in the success and development of our Sales channels. This role develops relationships as internal product and technical colleagues. This function is critical in keeping the sales channels running smoothly as they maintain a reading on the pulse of the channel for each product, communicate changes, updates and manage the exchanges. This position is the advocate, face and expert for the respective products, and plays a key role in Dealer certification, selling large end-user opportunities, managing trade shows, training, and new product launches.
Scope of responsibilities
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Provide technical training webinars for dealer and direct sales channels
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Provide sales training on how to demo cloud POS products and highlight key features
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Regularly maintaining communication with Dealers through Dealer exchange forum as well as individual direct contact with Dealers to monitor level of satisfaction with the product/s.
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Assisting, teaching and guiding dealer and direct on cloud POS products by maintaining and monitoring Dealer forums and helpdesk.
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Attend, set up and work national trade shows, conferences and other marketing events to promote cloud Products to increase the company’s visibility within the industry. This includes event planning meetings and pre-staging terminals for the trade shows before they are shipped out.
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Escalation and assistance to upper management if level 1 or 2 support is unable to resolve the issue in a timely manner. Oversee the entire issue until it is resolved and make sure it is properly escalated internally. The ecosystem may include internal, end-user, Dealer, vendors and anyone else involved or tied to the issue.
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Responsible for maintaining demo database samples for presentation and sales efforts that Dealers can use for specific target markets.
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Moderator of the dealer product specific exchange group/s. Escalating and responding appropriately to individuals or to the group.
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Attend and participate in monthly Dealer Advisory Board meetings. This requires knowledge of current product issues, staying up to speed on current product roadmap and new feature releases and being able to speak to functionality on upcoming features.
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Regular meetings with product specific support and programming department/s to discuss latest escalations and new features as well as follow-up on outstanding issues.
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Loading and maintaining product knowledge and sales materials within the helpdesk.
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Support Beta tests of new products before commercial release including finding aplha/beta Dealers and clients to test with and report feedback to programmers, support and managers involved.
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Assist senior management and software developers to understand end-user and market requirements for future software development to ensure success.
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As needed, join meetings with vendors and industry partners to provide technical expertise and knowledge of their respective products.
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Participate in commercialization of new product hardware, software and features to general availability.
Requirements
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2-5 years in POS product and technical support for deployment of POS – preferably within Product
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Ability to communicate effectively and build rapport with team members and sales channels
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Ability to identify and evaluate customer needs and provide solutions
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Enjoy problem solving and being responsive to communications
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Capacity to build relationships and effectively sell a product
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Confidently deliver product presentations highlighting product features
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4-year college degree or equivalent experience in POS deployments
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Extremely organized with professional follow-up habits
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Experience with G-Suite
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Hospitality / food service and or Retail experience is desirable
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Ability to travel as needed
Compensation and Benefits
This person may work from home or product office
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
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What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem.
Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences.
Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
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