Sales Director

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What do we do?

Exoticca is a leading travel platform in Europe and North America, offering exciting, memorable, and affordable travel experiences in over 65 locations! We are seeking a highly motivated and results-driven “Director of Sales” to join our sales team. The successful candidate will be responsible for managing an inbound and outbound sales. The ideal candidate should have excellent communication skills, a positive attitude, and a proven track record of meeting and exceeding sales targets. You will report directly to the “VP of Sales & success” and be expected to have a key role in defining the company sales strategy and operations plan. You will have the opportunity to work directly with the ExCom, CEO, and COO.

Be a part of a team where you will:

• Manage a team of coordinators leading the inbound and outbound.
• Assist in development of sales department’s strategic plan.
• Work cross functionally with Marketing, CRM, and Web to continually evaluate data and iterate on various actions to increase sessions, sales calls, booking value, and conversion rate.
• Oversee and manage both quality and volume of new customer acquisition.
• Coordinate daily workflow for a team of direct sales representatives,
• Design and implement strategies and tactics to maximize conversion and revenue growth.
• Develop and manage all outbound and inbound sales efforts.
• Develop and lead a team to achieve goals.
• Coordinate daily sales activities.
• Develop, maintain, and deliver sales forecasts.
• Develop and oversee sales action plans.
• Work cross-functionally with training, quality, product, IT, operations, and finance.
• Work with WFM to prepare forecasts and agent schedules.
• Work with QA to develop and implement a monitoring system, scorecard, CSAT metric, and agent performance management system.
• Work with training to optimize new hire training content and refresher training.
• Work with recruitment to maintain optimal staffing and candidate pipelines.
• Work with training to update and refresh content as needed.
• Scope and roll out reward and recognition schemes for the team.

• 5+ years of proven experience as a telesales executive or similar sales role.
• 5+ of proven experience managing a contact center.
• Experiencing in cold calling, warm calling, and initiating business.
• Previous contact center / BPO experience preferred.
• Excellent communication, presentation, and interpersonal skills
• Ability to multitask and prioritize tasks effectively.
• C1/C2 level English (verbal, reading, writing) required.
• C1/C2 level Spanish (verbal, reading, writing) is a bonus.
• Familiarity with CRM, order management, and contact management systems and practices essential.
• Salesforce knowledge and experience highly desired.
• Call, sales, and resource forecasting.

Passionate about sales!

• Competitive compensation package.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• Hybrid work model: Offices in Barcelona city.
• Travel packages at reduced prices!
• Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
• Referral bonus, if you bring people as talented as you.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!.

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

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