Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.
What's the opportunity?
We’re looking for an experienced Sales Compensation Analyst II to join our dynamic and collaborative team at Intercom. This is your opportunity to play a pivotal role in shaping and optimizing the sales compensation programs that power our high-performing sales organization.
In this role, you’ll tackle impactful projects like crafting accurate quota assignments for individual sales representatives, conducting critical monthly pay audits, managing exception cases, and delivering actionable insights through data-driven reporting. You’ll also have the chance to lead process improvements that elevate the efficiency and fairness of our compensation programs, making a tangible difference for our sales team and the business overall.
If you’re passionate about sales compensation, data analysis, and love solving complex challenges while partnering across teams, this is your chance to grow your career with a company that’s making a global impact.
What will I be doing?
- Quota Assignment: Oversee and manage the process of assigning sales quotas to individual sales reps, ensuring that quotas are aligned with company objectives and territory/account assignments.
- Monthly Pay Audits: Perform regular audits of sales compensation data to ensure accurate and timely payments, identifying discrepancies and resolving issues proactively.
- Exception Management: Act as the primary point of contact for addressing and resolving compensation exceptions, ensuring that issues are addressed in a timely manner and compliant with compensation policies.
- Reporting & Analysis: Generate and analyze reports on sales performance and compensation metrics, providing insights into compensation effectiveness, trends, and opportunities for improvement.
- Process Improvements: Lead and drive continuous improvements in compensation processes, recommending and implementing best practices to streamline workflows, increase accuracy, and reduce manual effort.
- Cross-Functional Collaboration: Work closely with Sales Operations, Finance, People Operations, and other teams to ensure alignment of compensation structures, policies, and practices.
What skills do I need?
- Bachelor’s degree in Business, Finance, Accounting, or a related field.
- 3+ years of experience in sales compensation.
- Strong analytical and problem-solving skills, with the ability to work with complex data sets and translate findings into actionable insights.
- In-depth knowledge of sales compensation structures, quota assignment methodologies, and compensation audit processes.
- Advanced proficiency in Excel and experience with compensation management software (e.g., Xactly, Spiff, or similar tools, preferably CaptivateIQ).
- Excellent communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
- Strong attention to detail, with the ability to identify discrepancies and resolve issues in a timely manner.
- Ability to manage multiple priorities in a fast-paced environment and meet deadlines.
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $120,250 - $139,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Top Skills
What We Do
Intercom is the next generation customer service platform, built for an AI-first world. Intercom is the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform.
Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom is on a mission to make internet business personal.
Our products are great to sell, because they're loved by our customers. We received a “Top Rated” for Live Chat on Trustradius, and we’re a Top 50 product for Small Businesses on G2 - we think these awards speak for themselves.
Why Work With Us
We're a more established company that still feels like a start-up environment. We operate and innovate quickly. Employees have the opportunity to take big bets, make signficiant impact, and advance in their careers.
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