Sales and Marketing Associate

NetServ is a leading IT and Telecom consulting and managed services provider for small to mid-size businesses. We focus on delivering performance, reliability, and scalability for critical applications both on-premises and in the cloud. Driven by a client-first philosophy, we’ve become one of Orange County’s fastest-growing tech service companies, earning the trust and loyalty of our clients.
 
We are looking for a dynamic and highly organized Sales and Marketing Associate to join our growing team! 

The Role 

The Sales and Marketing Associate will support our CEO with daily operations and drive key sales and marketing initiatives for the company. We are seeking an individual who excels at multitasking, has a keen eye for detail, and is dedicated to delivering high-quality work. 

To succeed in this role, you must possess a proactive, problem-solving mindset, be able to work independently, and maintain confidentiality when handling sensitive information. 

Our ideal candidate demonstrates professionalism, a strong work ethic and values such as honesty, integrity, and respect for clients and colleagues. 

Key Responsibilities 

Provide daily administrative sales support to the CEO / Sales Team, including but not limited to: 

• Respond to sales inquiries from inbound leads, gathering relevant information to relay to the Sales Team. 

• Coordinate with vendors (e.g., internet service providers) to obtain pricing and prepare quotes for both new prospects and existing clients. 

• Creating and managing quotes and proposals in the CRM (Autotask).

• Follow up with clients on open proposals to ensure timely completion and signing. 

• Answer phone calls and emails, triaging and prioritizing messages to ensure timely responses. 

• Support lead generation efforts, including cold outreach. 

• Draft professional correspondence for clients. 

• Manage calendars and coordinate appointments. 

Other responsibilities: 

Provide operational support to our marketing department by: 

• Managing company social media accounts by posting updates, engaging with the community, and responding to inquiries. 

• Researching on new marketing tools, advertising opportunities, target markets, and potential clients. 

• Assisting in developing and executing the company’s marketing strategy.

• Tracking and maintaining the marketing budget to ensure the effective allocation of resources. 

Analyze internal processes and identify opportunities for improvement. 

Provide backup support across various business functions as needed. 

Requirements 

• 4 years of experience in a Sales or Marketing Support role in an IT-related industry (IT consulting, managed IT services, etc.) 

• Excellent written and verbal communication skills (in person, over the phone) 

• Experience in creating/drafting written correspondence such client correspondence, processes, agendas, memos, and reports 

• Proficiency in MS Office (Word, Excel) 

• Strong customer service skills, with a proven track record of client satisfaction. 

HR Information

• Full-time position 

• Hybrid work set up (work from the office in Fountain Valley once a month) 
  - The first 90 days will be purely in-office for training 

• Schedule: M-F, 8 AM to 5 PM 

• Health insurance 

• 2 weeks of paid time off 

• 401(k) plan with 4% match 

• Salary: $52,000, negotiable depending on experience 

If you are eager to build a stable, long-term career while contributing to the growth and success of a dynamic, collaborative small-company environment, send us your resume and cover letter telling us why you are a great candidate for this role. We are excited for you to be a part of our team!