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Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence.
JOB RESPONSIBILITIES
Revenue Generation
- Responsible for attaining or exceeding monthly sales revenue quota. Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products. Influences consumer on the benefits of pre-planning for a soft close.
- Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options. Develops an understanding of each family’s unique needs and offers solutions to meet their needs. Provides service beyond expectations to form the foundation for future sales. Promotes the SCI Brand and service excellence.
- Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions. Provides and walks family through final contract. Addresses final questions.
Prospecting
- Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships. Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars. Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends
- Obtains referrals from families served through after care visits (ACV).
- Schedules sales appointments. Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments.
Build Relationships with Families
- Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments. Connects with families through listening, honest communication and genuine concern
- Supports families in time of grief with acts of kindness; attends services and/or receptions.
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future
Teamwork
- Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes
- Shares family concerns with rest of the SCI team
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent required
- college coursework preferred
License
- Funeral Directors License where required by state law
- Life Insurance license where required by state law; company will support obtaining licensing
- Current state/province issued driver’s license with an acceptable driving record
Experience
- Sales experience preferred
- Industry experience a plus
- Previous Customer Relationship Management (CRM) systems experience a plus
Skills and Abilities
- Computer and technology skills
- Goal oriented self-starter
- Public speaking ability; comfortable presenting to small groups
- Ability to work well in a team, as well as independently
- Ability to work a significant number of evenings and weekends
- Bilingual is a plus
Compensation
$14.42 ($60,000-$120,000 annually including bonuses and commission)
Benefits
Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care) ,Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program
#SCI
Postal Code: 80910
Category (Portal Searching): Sales
Job Location: US-CO - Colorado Springs
What We Do
Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services. As of September 30, 2016, SCI operates 1,531 funeral service locations and 471 cemeteries (including 262 combination locations), which are geographically diversified across 45 states, eight Canadian provinces, the District of Columbia, and Puerto Rico. Through its businesses, SCI markets the Dignity Memorial® brand which offers assurance of quality, value, caring service and exceptional customer satisfaction. In January 2016, SCI was presented with the J.D. Power President’s Award in recognition of an ongoing dedication to service excellence including quality improvement, customer satisfaction and the development of enduring client relationships. For more information about Service Corporation International, please visit www.sci-corp.com. For more information about Dignity Memorial, please visit www.dignitymemorial.com. As used herein, “SCI” or the “Company” refers to Service Corporation International and all of its affiliated companies.
