Sales Administration Coordinator DACH (m/w/d)

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

Main objectives:

• Ensure Accurate Order Processing
• Offering order-related support to customers
• Provide administrative support to the sales team
• Maintain clean records of the customers’ data
• Coordinating deliveries with logistics

Job Description:

As a Sales Administrator, you will be responsible for the administrative processing of orders in SAP, managing different administrative tasks, as well as supporting the sales team, and ensuring smooth operations within different departments. A collaborator in this position is responsible for maintaining accurate records, handling customer inquiries, managing orders, tracking shipments, and providing exceptional support to both the sales team and customers.

Responsibilities:

• Manage the end-to-end order-to-cash process for designated customers, including internal and external communication and coordination. Excluding invoicing and cash collection.
• Ensure accurate order entry in SAP and management of open orders, depending on stock availability.
• Proactively inform customers of any order-related issues.
• Review the transportation modes to improve delivery times in coordination with procurement, demand-supply, logistics, etc.
• Coordinate with distribution centers and customers for time slot bookings and shipment pickups and create packing lists for certain customers.
• Creation of transport documents and handling customs documentation as required.
• Send out license keys and generate Label IDs in Salesforce and intranet.
• Processing orders for recurring Cloud & Maintenance billing including clarification with account managers and confirmation to customers.
• Collaborate on customer master data (updating, completing, reviewing data).
• Manage part of the process of return of materials.
• Review invoiceable documents and transfer those to the finance department.
• Ensure compliance with company policies and active contribution to process improvements. 
• Promote the use of tools such as the Customers’ Portal and offer support to customers using this platform.

Qualifications

Qualifications

• Completed commercial training (commercial academy or comparable qualifications)
• SAP and Salesforce knowledge
• Very good MS Office skills
• Precise and independent way of working

Soft skills

• Strong Customer Orientation
• Ability to work in a team

• Good self-organization
• Enjoy personal responsibility
• Problem-solving skills
• Strong coordination and interpersonal skills

Languages

• Able to communicate fluently in English and German in a business setting (verbal & written)

Additional Information

We innovate. We help communities thrive.

 VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

 The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Pay: Competitive pay and shareholder equity 

• Schedule: A flexible, hybrid work schedule

• Career Growth: E-learning opportunities and workshops, and global mobility potential

• 🎒 Company merch and presents
• 💻 Notebook (can also be used privately)
• 🚏 Good public transport connections w/ financial support
• ⏲️ Flexible working hours
• 🏡 Home Office
• 🩳 No dresscode / casual style
• 💸 No All-In contract
• ⛹️ Team Events
• 🚤 Beautiful Mur in walking distance
• ♿️ Accessibility
• 🚲 Bicycle parking
• 🍽️ Canteen with different meals and financial assistance
• 🥙 Nearby kebab
• 🥝 Fresh fruits
• ☕️ Coffee, tea, water, …
• 🔌 Electric charging station
• 🧳 Airport Graz nearby
• 🗺️ Multiculturality – Hanging out with colleagues from all around the world

A minimum basic salary of EUR 3.175,00 gross per month for full-time employment applies to the advertised position with a willingness to pay depending on the actual qualifications.

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