Revenue Operations Manager, Customer Success

Alloy is where you belong!

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 600 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.

Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Check out our investors and read more about us here.

About the team

Alloy is seeking a Revenue Operations Manager to support our Client Success team. The Revenue Operations function is crucial to the success and scalability of our GTM team. We’re looking for a results-oriented individual who can drive operational excellence across our Client Success & Services teams and bring a data driven perspective to drive customer value, accelerate revenue, and improve team productivity. In this role, you would help Client Success Leadership with process improvements, forecasting, and execution on strategic initiatives. 

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

What you'll be doing

• Act as a thought partner to Client Success and adjacent GTM leaders to uncover insights into the performance of the business, develop recommendations, and implement programs to enhance our client success organization
• Lead strategic analyses to identify trends, gaps, and opportunities for process optimization; lead cross-functional projects to drive those optimizations
• Design, build and manage a model that guides resource allocation globally by segment. Partner with GTM and RevOps Leadership to define segment-specific coverage models and highest-impact activities across the customer lifecycle, linking to revenue outcomes. Monitor and report on segment performance.
• Drive risk forecasting and provide actionable recommendations and process improvements in service of managing at-risk accounts
• Ensure data cleanliness and accuracy within the GTM tech stack
• Support the Client Success team operating cadence and business processes
• Be the connective tissue between Client Success and the rest of the GTM organization
• Collaborate with Finance on top-line metrics analyses, commission inquiries and disputes, and other adhoc reporting requests

Who we’re looking for

• 4+ years of experience in revenue/customer success strategy and operations or equivalent role at a high growth SaaS company; bonus if you have experience in management consulting or banking as well
• Excellent first principles thinking skills
• Strong analytical skills; ability to thoughtfully structure analyses, answer key business questions, and drive decision making
• Experience in fast-paced environments and be comfortable working both as part of a team and independently
• Demonstrated ability to prioritize workload and manage multiple concurrent projects
• Able to work with a high degree of autonomy in a fast-moving startup or hyper-growth environment
• Strong verbal and written communication skills; ability to work effectively with cross-functional teams
• Experience building Salesforce reports and dashboards, knowledge in how SFDC applications integrate with each other, and ability to enable Sales on SFDC best practices and related tools
• Familiarity with related GTM systems (Gong, Apollo, Pendo, Highspot, etc.)

We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us?

At Alloy, we strive to attract and retain talent with a total rewards program that is competitive with other organizations of our size and stage. We are committed to ensuring each new team member has what they need to be successful in their role with a balanced range of compensation, equity, perks, and benefits. We actively share our philosophy with employees, with the goal of fostering openness and clarity. Finally, we work to administer our philosophy and drive consistency in order to promote equity and monitor the fairness of outcomes.

This position has a salary range of $133,000 to $157,000. The base pay may vary depending on job-related knowledge, skills, and region. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs).

Benefits and Perks 

• Hybrid work environment: employees are expected to work Tuesdays and Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office.
• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, and Spring Health 

How to apply

Apply right here! You've found the application!

Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.