Revenue Operations Associate

🚀 Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.

💻 Role

The Categories and Expansion (CatEx) team at Whatnot is responsible for the expansion of our categories and the continued growth of sellers and buyers on the platform. This role sits on our international Revenue Operations team, which supports our Launch (new categories), Sales (mature categories) and nascent Post Sales teams across all international markets. Categories and Expansion is your “client” and you are responsible for enabling the best, fastest ways to support them in bringing in new sellers. 

Responsibilities

• Scale up our nascent Lead Generation function to build a best-in-class Lead Generation system for our Launch and Sales Teams globally, collaborating closely with our US counterparts 
• Analyze the data on effectiveness of BPO & other lead generation sources looking at leads generated, rejection rate, and other metrics  and collaborate on strategies to enhance the quality of their work
• Collaborate closely with CatEx members to relay feedback and address any emerging issues around Leads
• Support RevOps team in forecasting, in-depth analyses, and input from RevOps, Sales leadership and Finance to build sales models and inform team goals
• Support driving the CatEx planning cycle by setting and tracking targets across various Sales & Launch teams that align with growth strategy and goals
• Support broader RevOps needs such as conducting strategic analyses, building performance monitoring, and taking on special projects
• Take on key strategic and operational special projects that move the business forward and help us scale
• Support CatEx leaders in identifying and presenting data & insights
• Work closely with the CatEx launch, category, and central ops functions to ensure smooth operation and clear division of responsibility

Team members in this role are required to be within commuting distance of our London, UK  or Berlin, Germany hubs.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next Revenue Operations Associate you should have 3+ years of experience in consulting or high growth startups, plus:

• Bachelor's degree in Business, Economics, Engineering or related field
• You love getting in the weeds and down to go deep with the data; (devil is in the details in this role!)
• SQL & Excel experience
• You have a proven track record of solving problems using data
• You’re energised by optimising processes & improving operations
• You have a low ego - happy to do anything it takes to help us grow. (We are on an international rocketship!) 
• You can move remarkably fast with little structure or oversight
• You’re able to ruthlessly prioritise asks from 20+ stakeholders and focus on impact on the business

🙏 Nice to Have

• Experience working on a marketplace or a two-sided platform
• Experience working with Salesforce (or a strong desire to learn)
• Experience or passion for buying and selling in online marketplace communities
• Experience working for or around a sales team previously 
• Executive communication skills; you can show and explain insights to a variety of audience types
• European languages

💰Compensation

£75,000/year to £85,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance on both food and wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; Pension plans
• Monthly allowance to dogfood the app
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.