Job Title
Revenue Management Senior Analyst
Summary:
This role focuses on ensuring accurate billing processes for Amadeus customers, safeguarding and maximizing company revenues through effective contract implementation from a finance perspective. The position is pivotal in transforming billing and contract fulfilment processes, driving process improvements, and supporting new initiatives. Key responsibilities include producing insightful analytics and KPI reporting, managing customer queries, enhancing collaboration with business partners, and ensuring timely execution of transformation plans. The role also involves improving revenue management KPIs, maintaining and sharing team knowledge, overseeing small project statuses, and ensuring high-quality process documentation and compliance with internal control frameworks. Additionally, the role supports audits by delivering required data and implementing process improvements based on audit findings.
In this role you will:
- Deliver on a monthly basis our RMC activities at the level of quality defined in our KPIs (CF deadlines met and activity performed, Billing and Revenue Correctness).
- Develop and foster relationships with the customer with end-to-end accountability, being the main point of contact for customers and internal partners, to improve customer satisfaction.
- Minimize revenue leakage.
Continuous Improvement:
- Contribute to identifying new ways of working with the aim of gaining efficiencies and improving KPIs and service quality. Foster a culture of progress, growth, and innovation. Spread best practices.
- Contribute significantly to the transformation of contract fulfillment and billing processes, supporting the implementation of new initiatives and ensuring quality control.
- The ideal candidate will be open to supporting various projects across the team, embracing flexibility and collaboration across various functions, while focusing on reducing manual activities, increasing automation, and improving overall efficiency.
- Adopt a proactive approach to change management, adapting to evolving ways of working and supporting the team in navigating transitions smoothly.
Reporting:
- Maintenance and improvement/automation of standard customer reports, ad hoc reports, Month End Reports, and analysis.
About the ideal candidate:
- University Degree in Business Administration and Economics. Any other higher education or certification will be highly valued.
- 5 years of experience in financial and/or administrative fields in a multinational company.
- Good knowledge of Financial Principle, Order-to-Cash, Invoice cycle, and Billing.
- You will be responsible for documenting knowledge and supporting the development of a knowledge management repository to streamline processes
- Experience managing projects within a finance department is beneficial for this role.
- Knowledge of Amadeus Business and processes is beneficial.
- Effective communication, influencing, and people coordination capabilities.
- Very good level of English. Spanish proficiency is beneficial.
- Strategic thinking and innovative mindset.
- SAP S4 HANA knowledge is beneficial.
- Specific knowledge of Power BI, Advanced Excel, and PowerPoint.
- Demonstrated experience in customer service and stakeholder management.
What we can offer you:
- 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
- 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
- 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
- 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
- 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
Join us and take your career to the next level while making a significant impact on product development and user experience!
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Top Skills
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
