Retention Account Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice.That’s a serious impact.

As a Retention Account Specialist for NAVEX, you will support our outstanding sales team by responding to questions and inquiries from our internal staff as well as our customers. The Retention Account Specialist will work closely with our Legal, Finance, Customer Support, Customer Success, Account Manager, and Account Executive teams to determine the best options for the customer and to assure customer satisfaction.

What you’ll get: 

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

• Learn and develop an understanding of NAVEX products/services

• Respond to inquiries and calls from Finance, Account Managers, Sales and customers regarding contract renewals and pricing

• Review and negotiate termed and/or mutual consent software agreements to renew services to drive long term customer relationships

• Process the removal and/or reduction of services for customers, managing the credit process to completion

• Develop innovative ways to retain escalated customers and provide them with viable renewal options, including but not limited to negotiating pricing and/or contract duration

• Develop business relationships with Finance Specialists, Account Managers, Account Executives, Product Specialists and Legal team members

• Capture your consistent customer activity and other key information within Salesforce daily

• Provide backup coverage for other Retention Account Managers as needed

• Assist with special projects and other responsibilities related to customer retention as assigned

What you’ll need:

• 1+ years of account management experience

• Strong negotiation skills and the ability to communicate professionally with customers

• Keen interest in sales operations and communication

• Ability to work under pressure and manage tight deadlines, responding to inquiries in a timely manner

• Excellent organizational skills, problem-solving skills and attention to detail

• Flexibility to work independently and within a team environment

• Proven track record of delivering outstanding customer service, exercising a high degree of good judgment to ensure the customer’s needs are met and their expectations are surpassed

• Experience modeling a high standard of commitment to an organization and intellectual curiosity

• Excellent verbal and written communication skills with a commitment to engage and collaborate with people across a variety of levels with diverse backgrounds

• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

Our side of the deal: 

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. 

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

• The starting pay rate for this role is $21.64 per hour and the target variable pay for this role is $10,000. Target variable pay is based on individual achievement factors and is not guaranteed.

• Pay progression based on your performance. 

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status. 

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!