Reservationist

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Full Time Bi-lingual Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.

Location: Sebring, FL (4650 US HWY 27 S. Sebring, FL 33870)

What you'll do:

• Answer incoming ACD calls for customers – passengers, vendors, and clients

• Utilize correct coding and documentation procedures

• Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution

• Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures

• Provide courteous and prompt response to all transportation requests and adopt proper use of terminology

• Demonstrate sincere personal commitment to promptness, reliability and quality work

• Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network

• Other duties as assigned

What you'll need:

Experience, Education & Certifications:

• High school diploma or G.E.D. equivalent

• Previous data entry, 10-key experience, preferred

Skills:

• Fluent in English and Spanish preferred

• Ability to type 30 wpm or greater

Even better if you have...

• Exemplary verbal and written communication

• Excellent organizational and multi-tasking skills

• Ability to make solid judgment decisions

• Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures

• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications

• Ability to maintain high level of confidentiality

• Regular attendance is required

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Salary Range:  $13.00 per hour

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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