REQ_25038435 Senior Customer Engineer

Sorry, this job was removed at 02:45 p.m. (CST) on Thursday, Apr 03, 2025
Be an Early Applicant
Hiring Remotely in United States
Remote
Information Technology
The Role

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

Duties and responsibilities

  • Duties and responsibilities

  • Support product technical acceptance and certification process
  • Run product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company’s as well as customer’s KPI
  • Write Product Test Plan for our WiFi, DOCSIS Network, Video streaming, Cellular, WiFi product, Network product.
  • Ensure high system level product quality/performance and out-of-the box user experience
  • Support field test as necessary
  • Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities
  • Provide and improve automation test items request to improve efficiency and reduce human intervention time
  • Engaging with product group in L2 and L3 level problem escalation
  • Frequent vendors and customer meetings and visits for product feedback and future opportunities
  • Provide technical post-sales support to R&D team
  • Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
  • Adhere to bug tracking process per corporate product development lifecycle
  • Requirements and qualifications

  • BS/MS degree in Computer Science, Electrical Engineering or a related 5+ years of work experience
  • Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
  • Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
  • Able to demonstrate scripting skills in shell, and batch scripts
  • Team player being able to adapt to multicultural environment
  • Willingness to learn and explore new technologies
  • Big plus with experience in wireless and wired telecommunication industry
    • Hands on testing with DOCSIS 3.1 and later
    • Hands on testing with Fiber
    • Hands on debugging with Video Streaming commercial devices
    • Includes fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN
    • Hands on experience in commercial tools – network, OctoScope, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….
    • Knowledge and experience with carriers’ certification and technical approval process from US carrier (Comcast, Cox Communication, Verizon, AT&T, T-Mobile, Sprint, etc.)
  • Willing and able to travel
  • Ability to work in a team as well as an individual contributor when necessary
  • Out of the box thinking. Critical thinker and problem-solving skills
  • Ability to provide alternative solutions to achieve goals in a dynamic environment
  • Analytical skills & attention to details
  • Ability to work under pressure and maintain deadlines
  • Good time-management skills
  • Great interpersonal and communication skills
  • Primary location - Philadelphia and Downingtown in Pennsylvania

Education

Bachelor

Work Experience

Language

Skills

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
Hsinchu
1,758 Employees
On-site Workplace
Year Founded: 1996

What We Do

Wistron NeWeb Corporation (WNC) is a leading network communications solutions provider headquartered in Hsinchu, Taiwan, with annual revenue of US$3.6 billion. WNC has an R&D base in Taiwan, manufacturing facilities in Taiwan, Vietnam, China and Mexico, and sales offices in the U.S., U.K., Germany and Japan, and a workforce of over 11,000 employees worldwide. WNC provides whole-range communications solutions covering 5G edge infrastructure, satellite broadband, satellite broadcasting, enterprise networking, Wi-Fi devices, automotive connectivity, and smart home. Leveraging its expertise in antenna/RF design and system integration, WNC is a key supplier to networking brands, tier-1 telecom operators, automakers, and automotive electronics companies

Similar Jobs

AlertMedia Logo AlertMedia

AI Engineer

Cloud • Information Technology • Security • Social Impact • Software
Easy Apply
Remote
Hybrid
2 Locations
405 Employees

Madhive Logo Madhive

Customer Success SEM Associate

AdTech • Cloud • Digital Media • Enterprise Web • Software
Remote
United States
483 Employees
50K-60K Annually

Golden Hippo Logo Golden Hippo

Production Assistant (Art-Intern)

Digital Media • eCommerce • Information Technology • Marketing Tech • Retail • Social Media • Analytics
Remote
Hybrid
Los Angeles, CA, USA
500 Employees

ActBlue Logo ActBlue

Partner, Program Manager

Fintech • Social Impact
Easy Apply
Remote
USA
296 Employees

Similar Companies Hiring

Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Enterprise Web • Consulting • Cloud
Chicago, IL
45 Employees
InCommodities Thumbnail
Renewable Energy • Machine Learning • Information Technology • Energy • Automation • Analytics
Austin, TX
234 Employees
HERE Technologies Thumbnail
Software • Logistics • Internet of Things • Information Technology • Computer Vision • Automotive • Artificial Intelligence
Amsterdam, NL
6000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account