Representative, Credit Assurance

Position Summary:
Inmar's Credit Assurance Program (CAP) is a service offered to pharmacies and hospitals to facilitate the processing of credits received from their wholesaler (supplier) for the return of unused and expired drugs. Returns processed under CAP are combined with all other returns in the same market segment and submitted to the manufacturer as one return under an Inmar assigned Debit Memo. Once crediting is issued to the wholesaler for the submitted Debit Memo, the credit activity is sent to Inmar for processing through our Fee Allocation Engine (FAE) where each client account gets its apportioned percentage of the overall credit based on all submissions included in the submitted Debit Memo.
The CAP team manages receipt and processing of credit files, submission reporting to request funds from the wholesaler, and cash receipt processing including cash applications and collections. Under the general supervision of the Manager, Credit Assurance, this team is responsible for the timely auditing and processing of monthly manufacturer supplier credits. Duties may include daily file loads, comparative analysis of supplier credits received against those processed, composition of credit submission files, as well as the research and resolution of credit discrepancies.
Primary Accountabilities:

• (60%) Operational
  • Reconcile and process weekly vendor credits
  • Identify then process credit discrepancies
  • Reconcile cash receipts and prepare cash transfer reports for approval
  • Identify and prepare upload of refunds for closed accounts
  • Research and clear debit memos in exceptions timely
• (20%) Analytical
  • Research, interpret, and communicate errors, oddities and incorrect crediting to wholesaler
  • Gather and analyze submission data against Final Transmission to determine Inmar Income
  • Analyze and prepare monthly refunds for closed accounts
• (20%) Administrative
  • Maintain and update Go-Live spreadsheet for credit activity
  • Update the Informix to Oracle Error Log and submit Jira tickets to resolve errors
  • Special Projects as needed

Additional Responsibilities:

• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications:

• Bachelors degree preferred
• 3-5 years of related work experience and/or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required
• Competent in Google Office Suite
• Moderate in Microsoft Office and Oracle

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Use Hands to Handle Objects - Regularly
• Reach with Hands or Arms - Regularly
• Talk or Hear and Read Instructions - Regularly
• View Items at a Close Range - Regularly

Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time
Individual Competencies

• Adaptable: Arrives at a conclusion based on previous experiences and good judgment.
• Communication: Contributes to strategy for their team.
• Analytical and Critical Thinking: Communicates using persuasion and authority.
• Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.
• Collaboration: Creates internal alliances outside the immediate team or department.
• Urgency: Expertise in their discipline and understands these concepts in other disciplines.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

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We are an Equal Opportunity Employer, including disability/vets.