Rep I, Customer Support Operations (Outbound) - GCCA Remote

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What We'll Bring:

This role based in the GCC SA, is responsible for contributing to the overall operational delivery within Commercial operations by conducting comprehensive business and trade information investigations, delivered to the TransUnion customer within the required service level at the required quality standard. This service is offered to TransUnion customers who rely on the business information updates to make informed business and/or credit decisions. This role contributes to the revenue generated by the product offering and is therefore held accountable at the service level and quality standards expected.

What You'll Bring:

• Speak, read and write Afrikaans

• Good analytical, problem solving and decision-making skills relating to customers and sensitive issues.

• Minimum of 3 years of experience in customer service or related field 

• Well-developed written, oral and interpersonal skills with customers, and co-workers, including an ability to provide a user-friendly service over the telephone.

• An effective listener and exhibit patience during strained situations; Strong call handling and active listening skills

• Familiarity with business language and financial statements

• Ability to work under pressure.

• Detail oriented with the ability to manage multiple high priorities

• Ability to work effectively both independently, unsupervised and as a team

• Strong communication and customer service skills with the ability to maintain a professional and calm behavior

• Proficiency with business computer applications is required: Internet, Web Based Applications, MS Office or other business software

• Excellent time management skills, with the ability to prioritize and multitask and work under tight deadlines.

• Takes full responsibility and the required action for assigned tasks

Impact You'll Make:

• Assist with special projects and other duties as assigned.

• Perform timely investigations of commercial data [reports].

• Manage your work allocation and achieve daily and monthly targets.

• Provide accurate and in-depth business reports to internal and external customers.

• Researching company details through internet and their website.

• Conduct interviews with external clients through telephone.

• Confirming and updating accurate business information

• Ensure quality process are followed [quality pack and processes]

• Updating financial information of the company such as balance sheet and income statements

• Responding customers e-mails and exceed customer expectations above and beyond

• Achieving of targets according to KPIs

• Meets or exceeds in quality assurance metrics and service level agreement targets

• Establishes and maintains positive work relationship with internal team and customers

• Provide accurate, valid and complete feedback to TU stakeholders by using the correct processes

• Provide client with updates timely on matters experienced that has impact on them.

• Performs other related duties as required and assigned by the Associate lead [Team leader] or manager of operations

• Communicate any critical issues to management promptly.  

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

Please note that being a credit bureau, some positions require a clear credit record.

#LI-Remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Customer Support Operations