Renewal Specialist

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

What you'll do

We are looking for a Renewal Specialist who could work for approximately 13 months (may extend the contract depending on the situation).

• Renewal Management: Proactively manage and execute the renewal process for customer subscriptions and service agreements.
• Customer Engagement: Maintain strong relationships with customers, ensuring they understand the value of our products and services.
• Retention & Upselling: Identify upsell and cross-sell opportunities and collaborate with sales teams to drive additional revenue.
• Forecasting & Reporting: Track and report renewal performance metrics, including renewal rates, churn risk, and revenue trends.
• Collaboration: Partner with customer success, sales, and finance teams to ensure smooth renewals and address customer concerns.
• Customer Advocacy: Act as a customer advocate by identifying pain points and working with internal teams to improve the customer experience.

What you'll need to succeed

• Experience: 3-10 years of experience in renewals, account management, sales, or customer success, preferably in a SaaS or subscription-based business.
• Communication & Negotiation: Strong ability to communicate value, negotiate contract terms, and resolve customer concerns.
• Customer-Centric Mindset: Passion for customer success and a track record of building positive relationships.
• Analytical & Detail-Oriented: Ability to analyze data, identify trends, and take a strategic approach to renewals.
• Tech-Savvy: Experience with CRM and renewal management tools (e.g., Salesforce, Hendrix, Gainsight, or similar).
• Education: Bachelor's degree in Business, Sales, or a related field is preferred.

The position requires a proactive and customer-centric approach to ensure successful contract renewals and maintain positive customer relationships.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.