The Role
The Relationship Manager is responsible for building and maintaining strategic relationships with clients, managing accounts, and ensuring high client satisfaction. Key tasks include proactive communication, upselling and cross-selling services, providing strategic insights, and collaborating with internal teams to manage projects effectively. The role involves consulting clients to meet their business goals and delivering impactful presentations and proposals.
Summary Generated by Built In
Salary Range: Php 40,000 - 60,000
Responsibilities:
- Relationship Building & Account Management:
- Develop and nurture long-term, strategic relationships with both new and existing clients.
- Act as the primary point of contact, ensuring smooth communication between clients and internal teams.
- Use a consultative approach to identify clients’ business goals and provide value-added services that drive results.
- Proactively engage clients through regular communication to address their needs before they arise.
- Leverage strong relationships to generate client referrals and uncover new business opportunities.
- Oversee contract renewals and negotiations, ensuring high client satisfaction and retention.
- Facilitate regular client feedback sessions to measure satisfaction and improve service quality.
- Provide strategic insights for marketing campaigns based on your close interactions with clients.
- Foster client relationships through personal engagement, including face-to-face meetings, events, and informal get-togethers.
- Client Management
- Develop strategic plans to manage, grow, and optimize client accounts.
- Monitor account performance, delivering regular reports and insights to clients.
- Quickly resolve client issues or concerns to maintain high satisfaction and loyalty.
- Ensure clients fully understand and benefit from our full range of services and offerings.
- Upselling & Cross-Selling
- Identify and seize opportunities for upselling and cross-selling, tailoring solutions to meet client objectives.
- Present compelling, customized proposals that align with client needs and showcase additional value.
- Monitor sales performance and analyze client data to uncover trends and new opportunities.
- Partner with the sales team to align strategies and drive revenue growth.
- Stay up-to-date on the agency's services to confidently communicate value to clients.
- Consulting
- Take a strategic, consultative approach to helping clients achieve their business goals.
- Conduct thorough assessments to identify client challenges and provide tailored recommendations.
- Offer expert advice based on industry trends and best practices to elevate client growth.
- Serve as a trusted advisor, asking probing questions to challenge clients’ perspectives and drive business improvement.
- Deliver impactful presentations and proposals that demonstrate our expertise and solutions.
- Stay ahead of industry trends through continuous learning and professional development.
- Project Management:
- Collaborate with project managers to ensure resources and teams are aligned with client goals and deadlines.
- Maintain clear and consistent communication between clients and internal stakeholders to meet project expectations.
- Proactively address any delays, ensuring projects are completed on time.
- Utilize project management tools like ClickUp and Instagantt to manage tasks and provide clients with transparency.
- Work closely with internal teams to identify areas for process improvement and operational efficiency.
- Collaborate with internal teams to identify opportunities for process improvement and efficiency.
- Pitches and Presentations:
- Lead and organize client meetings and pitches, effectively communicating ideas and strategies.
- Participate in brainstorming and creative ideation for pitches, client projects, and strategic initiatives.
- Industry Knowledge
- Stay current on market developments and trends within advertising, digital, creative, technology, and marketing.
- Continuously update your knowledge to ensure clients receive cutting-edge advice and solutions.
Key Performance Indicators (KPIs):
- Total Gross Revenue Generated
- Profitability and Margin Performance
- Client Retention Rate
- Number of Clients Managed
- Receivables/Contract Value Ratio
- Client Testimonials and Satisfaction Scores
- Client Referrals and New Business Generated
- On-Time Project Completion and Delivery
Requirements:
- Outstanding interpersonal and relationship-building skills.
- Analytical mindset with a focus on data-driven decisions.
- Excellent verbal and written communication skills, with experience presenting to clients.
- Proficiency with digital collaboration tools like Google Drive and ClickUp.
- Strong organizational and multitasking abilities.
- Entrepreneurial spirit with a proactive approach to problem-solving.
- Passionate about delivering exceptional client experiences.
- Familiarity with digital marketing, advertising, creative, or technology industries is a plus.
- Proficiency in Google Suite, especially Google Sheets for reporting and analysis.
The Company
What We Do
Skyrocket Studios is a Branding, Design, and Information Technology services provider focused only on providing the best for your business, offering content marketing services, branding & digital strategy, and user experience design.
linktr.ee/skyrocketstudiosph
