Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.
Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.
Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
We are searching for a Recruiter to join our People Operations Team to continue to build strong partnerships with our hiring managers and find our next Ada Owners. This is a 1-year contract role, with the opportunity to be converted to a full-time position. As a Recruiter at Ada you will source, interview and facilitate the process to hire the best people for the right role at the right time. Depending on the business needs, the Recruiter will support various functions such as Go-to-Market, Engineering, and/or G&A. As an integral member of our team, you will use your creative sourcing skills, strong communication, and relationship-building expertise to build a strong candidate pipeline and engage with active, passive, and diverse talent from many channels.
This role is based in Toronto, Ontario.
If you're excited by a role that is both customer-facing and operations-oriented and see yourself growing your recruitment craft, keep reading!
About You
- 2+ years of experience in recruiting or sourcing at an in-house or recruitment agency, with exposure to a high volume of requisitions.
- Self-starter with exceptional communication, organization and time management skills.
- Reliable and resilient team player to deliver on your commitments in a fast-paced environment.
- You are data-driven. You understand the importance of sharing data and reflecting on it to pivot strategies and educate your hiring partners.
- Always curious, where you demonstrate your ability to be a perpetual learner and love to make new discoveries and improve the status quo.
- Strong sourcing skills using a variety of tools and platforms. You also understand the value of relationships and have built a strong network of talent.
- Working knowledge of Greenhouse or similar Applicant Tracking System (ATS) is an asset.
Outcomes
- Hire 10+ people per quarter through outreach and managing the inbound funnel
- Lead intake meetings, identify the key criteria for candidates, and create effective and creative sourcing strategies to target both active and passive talent. Maintain a consistent pipeline of candidates.
- Own the process from initial intake to closing a candidate. You are comfortable with each aspect of the recruitment cycle and effectively manage negotiations.
- Use creative sourcing techniques to tap and build diverse candidate pipelines and facilitate world-class candidate experiences.
- Research and implement new tools and programs to further develop our talent operations and strategies.
- Be a trusted adviser to hiring managers on bias, diversity, interviews and operational processes.
The expected salary range for this position is a base salary of $80,000 - $110,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:
Benefits
- Unlimited Vacation: Recharge when you need to.
- Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.
- Wellness Account: Empowering you to invest in your overall well-being and lifestyle.
- Employee & Family Assistance Plan: Resources to support you and your loved ones.
Perks
- Flexible Work Schedule: Balance your work and personal life.
- Remote-First, In-Person Friendly: Options to work from home or at our local hub.
- Learning & Development Budget: Invest in your long-term growth goals and skills.
- Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.
- Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.
- Hands-On with LLMs: Enhance your expertise in leveraging large language models.
- A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
The above Benefits and Perks only apply to full-time, permanent employees.
Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
Top Skills
What We Do
Built for support teams, Ada's AI-powered customer service automation platform helps enterprises effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
Why Work With Us
Join Ada at the forefront of AI-powered customer service.
We’re a team of brilliant and fast-moving minds driven toward defining the future of automation.
Our radically transparent culture energizes and inspires us to continuously raise the bar.
Make an impression. Own it at Ada.
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