Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.
Job Summary:
Overall responsibility for the Cash Application function within assigned markets as well as shared partnership in global company-wide Revenue Cycle Management responsibilities. Directs the activities of an assigned team, resolves moderately complex problems and is accountable for the accuracy and timeliness of data generated by this function. Primary responsibilities include managing and directly overseeing Cash Application, efficient maintenance and processing of accounts receivable transactions, identifying and implementing necessary controls, coaching employees, and general oversight of all people and processes.
As a People Leader:
- You lead with empathy, vulnerability, and honesty.
- Must have a love of learning.
- Endless curiosity and an enthusiasm for continuous improvement
- Team-first mindset
- Empower and inspire full time associates through coaching.
- Hold others to high standard.
- Knows how and when to celebrate success.
- Directs growing team of RCM Representatives specialized in cash application
- Supervising assigned personnel, mentoring, and coaching to achieve highest level of competency of staff
- Providing constructive feedback, corrective action plans, reviews, and professional development, when appropriate
- Conducting staff meetings at regular intervals for informative and educational purposes
- Incorporate company or departmental changes effectively and timely
- Ensure departmental goals are met by providing daily guidance to staff to ensure work is done efficiently and timely
- Identify deficiencies and work to improve them through collaboration within the team and with other departments
- Manage day to day issues and problems, escalating in a timely manner as necessary
Duties/Responsibilities:
- Demonstrate ability to work effectively at both granular and big-picture levels
- Think analytically with the ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
- Ensure payments, denials, and payer correspondence (ACH, Lockbox, Credit Card) are posted timely and with accuracy.
- Monitor and work to increase electronic percentage of payments and remits (i.e. 835 & EFT).
- Ensure unapplied payments are applied within department established timelines.
- Direct team(s) to ensure Month-end close responsibilities are met within company established timelines.
- Communicate with payors in accordance with payor requirements and agency policy
- Analyze daily reports and worklists.
- Communicate with contracted payers for resolution of issues
- Communicate and partner with RCM leaders and other divisions to drive improvements and reduce revenue risks and cash delays
- Create SOP documentation and process maps, updating with any process changes
- Develop reporting tools to track key performance indicators to monitor and manage overall performance. Present KPIs to leadership team regularly.
- Set department goals, measuring performance at regular intervals to track, monitor, and coach to ensure standards are met and maintained.
- Help drive Revenue Cycle Management projects to create efficiencies and streamline processes.
- Actively contribute to and/or lead company-wide Revenue Cycle Management related activates and visioning.
- Support the planning of strategic direction and future state of the organization as it relates to revenue cycle management operations.
- Performs other related duties as assigned.
Required Skills and Abilities:
- Analytic and persistent; able to get to the root of problems. Self-motivated; reliable; strong attention to details; maintains confidentiality; complies with all policies and procedures.
- Demonstrates maturity and the ability to function as a team member; good communication skills.
- Able to supervise staff and coach them to improve functioning and overall agency services. Organized, assertive, mature, approachable and open-minded. Willing to take initiative. Identifies and progresses toward meeting personal and professional goals.
- Able to deal with stress and conflict appropriately
Education and Experience:
- Bachelor’s degree and/or 5+ years of revenue cycle experience or general accounting experience
- Understanding of accounting concepts and procedures
- Prior healthcare revenue cycle management/cash application experience is required, and knowledge of Home Care service technology, Long Term Care Insurance, Medicaid and Medicare is preferred.
- Advanced computer skills, including the use of Microsoft Office applications (e.g. Word, Excel). Ability to generate and utilize Microsoft Excel advanced formulas, pivot tables, power queries and advanced charting required.
Benefits:
- Weekly pay with salary ranges from $80,000- $,90,000 annually
- Direct deposit
- Healthcare, dental, and vision insurance
- Paid time off and parental leave
- 401k
- Ongoing, in-depth training opportunities
- Meaningful work with clients who need your help
- Career growth and experience with an industry leader with 50+years of history in a high-demand field
Top Skills
What We Do
In our 45+ year history, Help at Home has provided care for individuals, helping them to remain independent and able to live their best lives in their own homes. Our clients have always been like family. As the leading national provider of high-quality, relationship-based home care for seniors and people living with disabilities, we’re uniquely positioned as the home care company of choice.
Our person-centered home care services create Great Days and Meaningful Moments for individuals, while also driving high-quality, low-cost outcomes. We provide in-home, community-based care in 13 states and 169 locations with the help of 30,000 highly trained, compassionate caregivers who have relationships with 67,000 clients.
