COBRA Small Group Manager (Remote)

Posted 5 Days Ago
Be an Early Applicant
Hiring Remotely in Chicago, IL
Remote
88K-112K Annually
Senior level
Fintech
Inspira Financial's innovative financial wellness solutions help people plan, save, and invest.
The Role
Manage a team to improve client satisfaction and retention through effective service delivery, process improvements, and strong partnerships. Responsible for performance reporting and staff development.
Summary Generated by Built In

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
Responsible for increasing client satisfaction, retention, and growth by efficiently delivering competitive services through a fully integrated organization staffed by knowledgeable, client-focused professionals. Maintains oversight of functions within Client Services which provides focused service from pre-sale consultation through initial post-sale client administration. Support in fostering strong, long-term partnerships with clients, consulting community and channel partners. Executes strategic and operational plan in support of business client service objectives and initiatives. Manages a team of professional employees and/or supervisors.
• Drive innovation and growth by focusing on automation and/or process improvements that can positively impact resource capacity.• Responsible for the quality and effectiveness of own team and related teams, identifying and resolving technical, operational and team problems.• Develops, monitors and reviews performance reports and service performance trends for each account against the plan and recommends specific actions or remedies as necessary.• Develops, trains, evaluates, and coaches staff to provide high service excellence while ensuring quality standards are met.• Assesses individual and team performance on a regular basis and provide candid and timely developmental feedback; monitors training plans and ensure training needs are met.• Establishes a clear vision aligned with company values; sets specific achievable objectives and action plans; motivates others to balance customer needs and business success.• Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals; builds a cohesive team that works well together.• Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers.• Other duties as assigned.
Preferred Qualifications
Years of Experience: • 7-10 years of applicable experience• 3-5 years of leadership experience
. Degree: • Bachelor's Degree in Business or related field . Certification: N/A . Skills & Abilities: • Excellent analytical skills with a proactive nature• Strong organization skills with a drive to meet deadlines.• An affinity for accuracy and efficiency• Proficiency in Microsoft Excel, Word (including mail merge) and Outlook• Strong verbal and written communication skills• An aptitude for prioritization and multi-tasking• Strong collaboration skills• A drive to learn and apply new concepts quickly.• Experience with Salesforce CRM preferred.
Compensation & Benefits
$88,000-$112,000 per year

Top Skills

Excel
Microsoft Outlook
Microsoft Word
Salesforce CRM

What the Team is Saying

Albert
Rebecca Karnoscak
Lauren Schulz
Hugh
Rachel Nielsen
Oliver Siafa
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The Company
HQ: Oak Brook, IL
1,537 Employees
Remote Workplace
Year Founded: 2000

What We Do

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners — helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.

Why Work With Us

Inspira Financial is a leading financial services company offering specialized financial wellness solutions to employers, institutions, advisors, and individuals.

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Inspira Financial Offices

Remote Workspace

Employees work remotely.

Typical time on-site: None
HQOak Brook, IL
Accruit an Inspira Financial Solution
Longwood, FL
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