Quality Operations Specialist

Please Note: The deadline for applying is 23.59 the day before the job posting end date.

Job Title: Quality Operations Specialist

Location: Kingston

Work-Level: 1C

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE 

Quality is a key driver of competitive advantage in the Ice Cream business. The Market Quality Operation Specialist plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers.

RESPONSIBILITIES 

• End-to-end quality Cold Chain responsibility across the entire region: Primary and Secondary (Warehouse & Transportation), Tertiary (Distributors, Concessionaries, Customers -cabinets, and freezers).
• Ensure Warehouse and Transportation quality requirements, including external certifications when applied.
• Collaborative Manufacturing (CM’s)Quality Management, Audits & continuous improvement, and metrics. (Including external certification).
• Re-packer Quality Management, Audits, continuous improvement and metrics.
• Member of the EU BU Quality Team and partnering with UKI stakeholders’ team.
• Collaborate with cross-functional teams and customers to address quality issues and drive continuous improvement initiatives.
• Investigating customer & consumer complaints and implementing corrective and preventive actions to address quality issues and prevent recurrence. Tracking CCPMU/ Customer data and sharing trends/insights with BU Quality team and UKI LT.
• Establish and maintain strong relationships with key customers to ensure E2E quality standards.
• Develop, implement, and control the Quality Management System (QMS) to ensure full compliance with our products - (including Local Legislation requirements)
• Coordinate the development of training materials.
• Driving all compliance and regulatory matters with local & international (in case of importation & exportation) regulatory bodies;
• Ensure, lead, and execute ICQA (Inter Company Quality Agreements) in case of importation process;
• Maintain an effective Change Management system to ensure business changes are effectively managed.
• Investigate quality issues (Non-conformances) and failures, lead Critical Event Processes, and apply Corrective and Preventive Actions (CAPA) to prevent recurrence. Ensure that improvements to products and procedures can be identified and fixed.
• Monitor & manage critical consumer complaints. In case of marketplace issues or incident-related product safety/quality, support local IMT and E2E investigation. Ensure actions are in place and Learnings shared with the business

ALL ABOUT YOU 

• Strong knowledge of food safety regulations and standards: Ensuring compliance with regulations such as HACCP, FSSC22000, and local food labeling requirements.
• Proven experience in quality management within Food companies.
• Excellent problem-solving abilities, analytical skills, and attention to detail.
• Years of relevant experience as a quality leader.
• Experience in virtual teamwork.
• Auditing skills and clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
• Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.

Are you a brave problem solver with Consumer passion?

Do you have continuous improvement mindset and find clever solutions to a variety of challenges?

Are you a supportive listener and interested in understanding others?

Are you a team-player with a lot of energy and positive attitude?

Do you want to make impact and be part of the Ice Cream Quality Transformation journey?

Then please apply for this role, you might very well be the one we are looking for!

We take pleasure seriously. Join the Ice Cream team now!

What we offer

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com).