Quality Assurance Specialist (Incentive Support, Non-Technical)

Brief Description of Sunnova

Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.

At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.

If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!

THE QA SPECIALIST, INCENTIVE SUPPORT POSITION

The Quality Assurance Specialist, Incentive Support is responsible for overseeing the quality assurance for departments processing and reviewing incentive related documents or applications. The Specialist will utilize Salesforce to monitor approved documents, case descriptions, milestone dates, documents and call reviewing to ensure that incentive applications are promptly and correctly processed. The Specialist will also support in reviewing documentation approved by various departments within the business that underwrite interconnection documentation prior to the solar systems in service date. This is in effort to eliminate impaired projects coming down the pipeline prior to there in service date which will hinder a successful incentive application. This role plays a critical part in ensuring that our organization maintains high-quality project and documentation processing to be in compliance with industry standards.

QA SPECIALIST, INCENTIVE SUPPORT RESPONSIBILITIES

•Establish control points related to standards and operating procedures to implement quality assurance.

•Work with cross-functional teams to identify and prioritize key business areas where data insights can drive significant business benefits.

•Leverage skills to develop plans, monitor deliverable progress, and ensure timely completion of work assigned with regular communication to stakeholders to ensure we meet the business needs and requirements. 

•Track, and report all activities done in Salesforce related to incentive application processing in a timely fashion, so that the business impact can be clearly identified and reported.

•Prepares and analyzes quality reports.

•Clear communication with the Quality Assurance Supervisor and Incentive Leadership as directed by the QA supervisor.

•Compiles and analyzes data, prepares various reports used to evaluate effectiveness of existing processes and procedures.

•Provides Supervisors with regular performance feedback on the agents.

•Participates in the design of quality monitoring forms and quality standards.

•Conducts Calibration sessions with supervisors.

•Conducts counter audits to ensure the QA Specialist, and Salesforce sites are calibrated.

MINIMUM REQUIREMENTS

•Experience with Internet software and Windows operating systems, including proficiency in Word, and Excel for presentations and reports. 

•Must be able to effectively communicate with the supervisor(s).

•Legally authorized to work in the US for ANY employer.

PREFERRED QUALIFICATIONS

•Experience in implementing process improvements.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES

•Ability to adapt to a fast-paced and evolving work environment.

•Excellent interpersonal and relationship-building skills.

•Proficiency in using software and tools for data analysis and reporting.

BENEFITS

Sunnova offers a generous employee reward package that includes:

•Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.

•Competitive compensation & annual bonus

•Paid time off, including 11 holidays and Paid Parental Leave

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.