Quality Assurance Operations Team Leader

Posted 24 Days Ago
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DKI Jakarta, Gambir, DKI Jakarta
Junior
Fintech • Payments • Financial Services
The Role
The Quality Assurance Operations Team Leader is responsible for monitoring and improving the quality assurance processes within the operations team, minimizing risks related to fraud and complaints, and ensuring compliance with regulations. This role involves liaising with management, reviewing policies, preparing reports, identifying training needs, and coaching team members.
Summary Generated by Built In

Job Description

  • As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents

  • Monitoring and responsible for the overall Quality Assurance Process

  • Liaise with QA Ops Manager regarding operation daily

  • Review quality assurance policies and procedures

  • Develop, recommend and monitor corrective and preventive actions

  • Update internal policy & SOP based on new regulations from regulator

  • Prepare reports to communicate outcomes of quality activities

  • Identify and organize training needs to meet quality standards

  • Coordinate collaborations with other departments.

  • Conduct Internal and External calibration

  • Monitoring and developing team performance and coaching team if needed

Qualifications


  • Male/Female

  • Age max. 35 years old

  • Bachelor degree any major

  • Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech

  • Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill

The Company
Jakarta
468 Employees
On-site Workplace
Year Founded: 2015

What We Do

We are a technology startup that engages in the Indonesian financial technology area. We are based in Jakarta and we're founded by ex-silicon valley engineers. Our vision is to use technology to make financial information more available and more useful to everyone. Our mission is to enable people to take control of their financial situation and save a lot of money by doing so. Our products allow people to easily make the best financial decision for their situation. Come join our adventure in transforming Indonesian financial landscape through technology.

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