Quality Assurance Manager - Capacity

C.H. Robinson is currently seeking a Quality Assurance Manager - Capacity to implement the global quality vision within the Healthcare Vertical with a focus on carriers and third-party standards like ISO and GDP. In this role, you will collaborate on CH Robinson's quality management system, establish process standards, and ensure compliance. As the quality leader for our capacity team, you will coach and develop our network, serve as the subject matter expert, and coordinate action plans with carriers, warehouses, and secure yards across North America. Critical to your position will be leading audits and corrective action plans, fostering continuous improvement and change management. Finally, as the Quality Assurance Manager – Capacity you will build relationships with internal teams and external carrier communities to ensure freight moves according to customer expectations.

This position may be based in Eden Prairie, MN, Chicago, IL or Memphis, TN.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with employees on-site 4 days a week when not traveling, igniting creativity and driving impactful results.

Responsibilities:

• Company representative for all matters of quality and standards with heavy focus on industry verticals (healthcare, pharma, high value and similar)
• Responsible for the design, implementation, revision and enforcement of corporate quality standards and methods
• Plan and supervise internal and external Quality System audits in conjunction with global operations network
• Prepare and lead management review meetings
• Ensure accurate management of Quality Management System
• Ensure quality methods and processes are in place, effective, and that initiatives and standards are adhered to
• Coordinate quality improvement initiatives and preventive measures
• Design and implement use of root-cause analysis to properly identify needed process improvements and corrective actions
• Update and lead in-process inspection methods and standards through review of existing practices and review of generally accepted industry and internal standards
• Develop and implement disposition and rework standards
• Lead the reduction of Cost of Quality and internal waste
• Provide technical guidance and collaborate with all departments
• Review and evaluate potential new business for feasibility
• Interface with supplier and customer quality representatives

​

Required Qualifications:

• Bachelor’s degree from an accredited college or university
• Minimum 2 years of experience in quality assurance / quality control or logistics / supply chain
• Up to 30% travel to complete carrier audits and attend leadership meetings

Preferred Qualifications:

• Experience in ISO 9001
• Strong attention to detail
• Solid track record for delivery of high-quality products
• Strong project management skills, preferably with experience in an agile development environment and continuous improvement
• Excellent organizational, planning and scheduling skills
• Ability to work both independently and collaboratively in an agile, deadline-driven environment
• Values a diverse and inclusive work environment
• Proven track record in identifying and implementing automated testing tools and frameworks

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$71,800.00 - $149,200.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.