Company Description
ABOUT LGC STANDARDS:
LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
Job Description
To provide, complete and be responsible for providing technical support to our customers. The Quality Assurance Associate will log, investigate, and review all complaints. The Quality Assurance Associate will conduct internal audits to ensure that all procedures were followed at all times.
Be a Technical Resource / Support for Customers
- Provide timely and accurate technical support to customers (both external and internal), including answering technical questions about chemical identity and purity from email inquiries, phone calls and participating in telephone conferences
- Work closely with other departments (QC, shipping, customer service etc.) to find the requisite information
- Send selected analytical data to customers when needed
- When necessary, initiate testing requests to ensure stock quality has not been compromised and to provide satisfactory responses to customer queries
- Be able to determine the purity, identity and quality of materials based on the tests performed and to choose appropriate additional testing to support this
- Escalate issues to appropriate departments and the supervisor/manager when necessary
- Utilize 2D NMR and other techniques be able to assign proton and carbon peaks with the corresponding structure based on customer requests
- Conduct communication in a professional manner
Maintain NCR Database
- Log and review complaints, compile required documents for the evaluation of complaints
- Initiate Corrective Action and Preventative Action (CAPA) investigations
- Provide investigation feedback to the necessary departments together with conclusions and recommendations, if applicable
- Close the complaints when corrective actions have been implemented by the respective departments
- Provide information on open complaints, provide trend data, and escalate issues when necessary
Qualifications
- M.Sc. in Synthetic Organic Chemistry – or equivalent Industry experience
- Highly detail-oriented with solid organization and problem-solving skills
- Ability to “figure things out,” understand workflow and suggest improvements in accordance with appropriate metrics
- Self-directed and motivated with ability to handle multiple tasks and synthesize disparate information
- Ability to prioritize and adapt quickly to changing needs
- Customer service oriented
- Performance driven with an understanding of how to work collaboratively with cross-functional teams
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Short listing, interviewing and selection will always be carried out without regard these factors.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
Top Skills
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range.
LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products.
LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community.
LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
