Quality Assurance Analyst

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The purpose of this role within the global business technology systems (BTS) team is to ensure a disciplined and structured approach to end-to-end software development by defining, preparing, and executing comprehensive test cases across various test phases. The primary focus will be on Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and integration software builds, ensuring seamless functionality, data consistency, and system interoperability.

Key testing phases include, but are not limited to:

Component Testing: Verifying individual software components to ensure they function as expected in isolation.

Systems Integration Testing (SIT): Validating interactions between CRM, ERP, and other integrated systems, ensuring data accuracy and seamless workflows across platforms.

Performance Testing: Assessing the system’s responsiveness, scalability, and stability under varying loads, particularly in high-volume transactional environments.

User Acceptance Testing (UAT): Supporting business stakeholders in validating that the system meets operational requirements and is ready for deployment.

Role Responsibilities

• Define, document, and execute detailed test cases and expected results for CRM, ERP, and integration software projects.
• Collaborate with developers, business analysts, and project managers to identify test requirements and ensure full coverage of business processes.
• Conduct end-to-end testing across multiple platforms, verifying data integrity and system interoperability.
• Track, document, and manage defects, working closely with development teams to resolve issues efficiently.
• Support automation initiatives by contributing to the development of test scripts for regression and performance testing.
• Ensure testing aligns with industry best practices, compliance standards, and business objectives.
• Contribute to continuous improvement initiatives, optimizing the testing process within an agile development framework.
• This role requires a strong understanding of enterprise applications, system integrations, and data flows, along with a proactive approach to software quality assurance.

Role Requirements

• Basic knowledge of applications and databases
• User acceptance testing with clients
• Jira and Test Management Tooling
• JavaScript test frameworks - e.g. TestCafe, Cypress and Playwright
• Load and performance testing - Apache Bench, wrk, or similar
• API testing and exploratory testing, experience with PostMan

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).