QTC Operations Analyst

QTC Operations Analyst

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for a QTC Analyst - Service Catalog Specialist

We are seeking a highly skilled and detail-oriented QTC (Quote-to-Cash) Analyst to join our team, with a primary focus on service catalog management. The ideal candidate will play a crucial role in optimizing our service catalog processes, driving continuous improvement initiatives, and ensuring the efficiency of our Quote-to-Cash operations.

Key Responsibilities:

• Manage and Maintain Service Catalog. Manage and maintain the comprehensive service catalog, ensuring accuracy, relevance, and up-to-date information. Drive service catalog initiatives with minimal supervision, demonstrating leadership and self-motivation

• Process Improvement. Identify, develop, and implement process improvements in the service catalog workflow to enhance operational efficiency

• Collaborate with Partners. Collaborate with cross-functional teams, including sales, finance, and operations, to streamline catalog-related activities and ensure seamless integration

• Analytics and Reports. Conduct data analysis and generate reports to support strategic decision-making and process optimization. Present the gathered data, work with the Customer Success team to improve existing reports and dashboards and provide data-driven analytics on key operational concerns.Conduct in-depth analysis to provide visibility into current performance and operational trends. Identify abnormalities within regular reporting or data requests

• Market Research. Monitor industry trends and best practices to keep the service catalog competitive and innovative

To succeed in this role you must have the following:

• 3+ years of experience as an Analyst in a QTC role, sales operations, finance, analytical role with proven experience in QTC processes, with a focus on service catalog management and optimization

• Experience in process improvement methodologies (e.g., Six Sigma, Lean) and their application in service catalog management

• Excellent communication skills

Desired Qualifications:

• Analytical and Reporting Skills. Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights

• Communication Skills. Excellent communication abilities, both written and verbal, to effectively convey ideas and recommendations to stakeholders

• Self-starter and Can manage Multiple tasks. Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment. Self-motivated professional with a continuous improvement mindset and passion for driving efficiency. Detail-oriented with the ability to manage multiple tasks simultaneously.

• Adaptable.Ability to adapt to changing priorities and deadlines while maintaining high-quality output

• Tools Proficiency. Proficiency in relevant software and tools, including CRM systems, ERP platforms, and data analysis tools

• Willing to work on night shift (12am - 9am Manila time)

• Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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