Associate Operations Analyst

The Associate Operations Analyst will be responsible in handling requests specific to batch management and production control batch scheduling.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit  
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes  
• You thrive in teams, and enjoy getting things done together 
• You take ownership and build solutions, focusing on what matters  
• You do what is right, work with integrity and speak up 
• You share your humanity, helping us build a diverse and inclusive work environment for everyone  

Qualifications:

• Open to fresh grads with bachelor's degree in IT/Computer Science
• At least 1 to 2 years experience on any batch processing/scheduling tools such as Control M, TWS, Mainframe, CA WLA, Autosys.. etc.
• Familiar or knowledgeable in using Service now
• Open to work on a rotating schedule

On the job you will:

• Ensure 24/7 day/night, weekend and holiday coverage is maintained over monitoring of Production Application/Batch Processing to avoid the risk of data loss
• Monitor batch cycles for any failure or error using required tools
• Perform preliminary investigation and provide solutions as needed
• Maintain system performance and online availability
• Maintain all system and application documentation by making sure everything is up-to-date.
• Process adhoc requests as per requirements
• Perform manual tasks, health check and system reboot
• Restart procedures or perform job reruns
• Understand the environment (LPARS) where the jobs are running, what applications run where, how to log on to various systems, interactions between LPARS
• Adjust schedule as needed and document all schedule changes
• Identifies schedule impacts due to changes and proactively escalates to team
• Gets involved in event scheduling meetings and/or interactive planning meetings as required by the team or clients.
• Perform request, change and incident management
• Generate reports as per requirements
• Communicate, respond and follow up on all issues raised by the client; Problems/issues that are reported by the client must be dealt with and responded too promptly

Our commitment to you:  

• Our mission; to be a part of making Decisions Easier and Lives Better 
• A leadership team dedicated to your growth and success  
• A bold ambition and set of goals to be a leader in driving transformation in our industry  
• Our best. Every day.  

Learn more about opportunities with us at jobs.manulife.com   

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid