Summary
The Project Manager manages key client projects. Project management responsibilities include the following:
- Coordination and completion of projects on time within budget and within scope.
- Oversee all aspects of projects.
- Set deadlines, assign responsibilities and monitor and summarize progress of project.
- Prepare reports for upper management regarding status of project.
RESPONSIBILITIES
- Ensure that all clients’ projects are delivered on-time, within scope and within budget.
- Take full ownership and excellent care of clients’ testing projects by establishing and maintaining healthy relationships with clients.
- Analyze customers’ testing needs, obtain agreement on the criteria and timeline, and build out testing strategies and project plan, including performing risk management.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Determine resource requirements to support current and forecast future QA needs.
- Evaluate milestones and ensure that testing is carried out at the scheduled time and duration for each title.
- Coordinate internal resources and third parties/vendors for the successful execution of clients’ projects while ensuring resource availability and allocation.
- Coordinate with test team and administer all processes and procedures and ensure compliance to all project objectives and requirements.
- Design test methodologies / plans and perform regular regression tests on all processes.
- Develop test plans and perform troubleshooting on systems to resolve issues.
- Measure and track project progress and performance.
- Manage the review of comprehensive test plans and evaluate bug write-ups and reports
- Create and maintain comprehensive project documentation.
- Evaluate all customer complaints for quality and escalate issues if required and provide training to all project teams and perform required audits and perform root cause analysis and recommend preventive and corrective actions.
- Manage (and escalate where necessary) communication with business partners and senior management to achieve all project objectives and perform tests on same and manage multiple functional areas.
- Analyze and prepare reports for all resource utilization statistics and develop all project estimates and schedules, including to coordinate with all stakeholders and participate in various meetings.
- Provide constant feedback to your team which includes appraisals and discipline.
- Maintain process standards and provide training to staff to ensure adherence to all guidelines.
- Proactively search for areas to improve and seek to increase client satisfaction.
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent & professional certifications in related fields of Computer Science, Technology, Quality Assurance, Testing.
- Preferably QA Tester with minimum 4-5 years experience and preferable with CTFL, CPRE and CSTE certification.
- Project Management Professional (PMP) / ISTQB certification is advantageous.
- Hands-on technical experience which would include the likes of basic testing principles, mobile apps (Android and iOS), software or games testing, and streaming media technologies.
- Solid understanding of software testing patterns, frameworks and methodologies.
- Previous experience within the games and/or media industry and managed a team of at least 20-30 employees.
- Possess good client management, communication, and interpersonal skills in English where proficiency in other Asian languages will be advantageous.
- Attention to detail and clarity of thought.
- Possess customer-focused and commercial mindset.
- Good time and project management skills.
- Meticulous team player with a results-driven personality.
- Equipped with appropriate urgency to suit operational demands.
- Self-motivated, responsible and versatile.
- Opportunities for promotion
- Casual (e.g. T-shirts)
- Medical
- Regular hours, Mondays - Fridays
Top Skills
What We Do
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 26 years, providing industry-leading services to every part of the globe.
We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.
8,500+ passionate gamers
650+ top developers and publishers as clients
5.3 million hours QA testing
7 year average client partner tenure
2,500+ LQA titles
PTW is a boutique games services company with 40 offices in 11 countries worldwide. Our range of services include quality assurance, localization, customer experience, art production, game development services, and audio production services.
We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale.
PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Pitcrew Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657.
The PTW group includes SIDE, 1518 Studios, Entalize, The Game Dev Show, and OR Esports.
