At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze and detect fraud and abuse, and pull sensitive reports about their end users in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their end users, the people, first.
About the role
Persona is looking for a QA Analyst to join the Product team. If you have a knack for finding structured ways to test various scenarios and use cases and translating product requirements into a list of test cases, secretly (or openly) thrill in finding ways to break the system, and get excited about working cross-functionally to make an impact on internal and external stakeholder then this could be a great fit!
You will help our Engineering and Product team pursue relentlessly high standards by holding ourselves to a high bar today and a higher one tomorrow through comprehensive testing and thorough reporting. You will help our team and our customers by making sure the products we ship are in top shape.
In your day-to-day, you will conduct a series of smoke and comprehensive testing for our deploy while balancing focused testing for launches of strategic customers’ flow or important features. You will summarize results for internal stakeholders, develop repeatable processes, and create best practices for Engineering and Product so we can improve the whole process together. You will work cross-functionally with Product, Engineering, and Post-Sales.
This is a full-time role with an initial 3-month term, after which candidates may be considered for a permanent, ongoing position based on performance and business needs.
What you'll achieve
- Work with Deploy Captains to certify a deploy, help triage, and work with teams to resolve blockers
- Deeply understand and test the core functionalities of the Persona Platform and key customers’ flows
- Work with PMs and Engineers on guiding and providing best practices for QA/Testing parties
- Work with various Eng on automating tests as much as possible so manual testing is done only when it is absolutely necessary
- Work with the external QA team to ensure tests are performed effectively on a timely manner
- Review PRDs, functional and design specifications
- Develop test plans, cases, scripts and reports
- Hold and facilitate test plan/case reviews with cross-functional team members
- Perform testing on different devices, operating systems, and browsers
- Helping triage complex customer issues
What you'll bring to Persona
- 2-5 years of relevant QA technical experience
- Experience in Web-based software testing, Mobile device testing on iOS and Android, and API testing
- Ability to understand and create test plans
- Strong project management/planning skills
- A proven record of prioritizing and coordinating work across a large number of product teams
- Track record of collaborating with Product and Engineering teams and other QA analysts
- Resourceful self-starter who is willing to proactively reach out to find information and learn
- Comfortable devising structure for testing with ambiguous requirements
- You have a positive attitude and a growth mindset
Nice to haves
- Experience QA testing for a B2B enterprise platform
- Experience working at a fast-paced startup
- Experience in test automation
- Experience working with Datadog Synthetics and Charles Proxy
Benefits and Perks
Persona offers a wide-range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others.
While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.
Diversity, equity, inclusion and belonging
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.
We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
What We Do
Persona helps businesses manage KYC/AML/KYB programs, fight fraud, and build trust by automating any identity-related use case with our flexible identity infrastructure. For example, we help Branch automate their KYC process and Coursera verify learners’ identities before delivering course credentials.
Beyond securely collecting and verifying user information such as PII, government IDs, and biometric selfies, our platform also provides flexible case review and orchestration tools to help businesses streamline and automate their identity operations — from setting custom rules to ingesting third-party data and triggering external actions.
Why Work With Us
Persona's a leader in identity verification, offering unmatched flexibility to meet diverse business needs. With customizable building blocks, our product adapts to various industries, use cases, and risk levels. Our core value of having a People-first culture thrives on new perspectives that enrich the workplace and support our mission and value.
Gallery
.jpg)
