Provider Relations Manager

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This position is responsible for developing and maintaining positive and effective working relationships with transportation providers within specific geographic areas, various company departments, and outside resources as requested.

Please note, the Provider Relations Manager will be expected to routinely travel (approximetly 50% of the work) within the following cities and counties (all VA):

Frederick, Winchester, Shenandoah, Page, Warren, Clarke, Loudoun, Manassas, Manassas Park City, Falls Church City, Arlington, Alexandria, Fairfax City, Prince William, Fauquier, Culpeper, Rappahannock, Fairfax

This role...

• Manages transportation execution across all modes for assigned area of responsibility.

• Manages provider relationships at a local and regional level.

• Identifies opportunities for improvement through ongoing provider communication.

• Conducts training sessions for providers and other departmental staff on policies, procedures, processes, portals, and any system changes, etc.

• Drives performance in key metrics (safety, on-time delivery/pickup, reroutes, and compliance) and provider performance against Perfect Trip expectations (Trip acceptance, On Time to pick/depart, On Time to Destination, Digital Compliance, Reroutes and Complaints).

• Partners with Operations leadership to drive process improvements that reduce: Reroutes/ Missed Trips / Transportation Provider Complaints / Member Abrasion.

• Utilizes data across multiple systems to identify the root cause and take action to resolve within the network.

• Makes decisions relating to provider relationships.

• Escalates problems that require input from cross-functional teams or senior leadership.

• Supports all safety and compliance to ensure a safe work environment for all.

• Creates and influences adoption of solutions that improve our provider network and provide a great member experience.

• Identifies, develops, and improves strategies for the provider performance management and training process.

• Participates in other projects or duties as assigned.

• Travel requirement of at least 50% to meet with transportation providers, attend industry events, and visit various markets.

We are looking forward to speaking to someone with the following...

• Bachelor's Degree required.

• Three (3) plus years of experience.

• Or equivalent combination of education and/or experience.
• Strong verbal and written communication skills with ability to clearly convey information, negotiate, and resolve conflicts.
• Strong interpersonal skills, having the ability to interact with different stakeholders of varying levels.
• Strong problem-solving skills to assist in navigating challenges and find effective solutions.
• Have a customer service mindset and the ability to provide a positive experience.
• Display solid decision-making and judgment skills relating to provider relationships and problems.
• Proficient in Microsoft Suite products (Word, Excel, Access, and Outlook).
• Knowledge of LSI proprietary software.
• Familiarity in all multiple aspects of non-emergency transportation brokerage.

Salary: $60,800 - $82,100 Annual

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]