Provider Network Manager

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. 

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. 

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

In support of a high-growth mandate, we’re hiring for the position of Provider Network Manager to join our dynamic and highly engaged Provider Network Operations team. 

In this newly created position, you will play a key role in overseeing the performance of our provider network, including the implementation of our health and wellness service offerings. You’ll be responsible for monitoring key performance indicators (KPIs) as they relate to the performance of our provider network to ensure our service delivery meets the highest standards. In this role, you'll take the lead on strategic initiatives that enhance the delivery of our virtual healthcare services, ensuring an optimal experience for both patients and providers. Working closely with cross-functional teams, including Product and Marketing, you'll also help design, launch, and manage new service offerings.

Critical to Success

You are a problem solver and strategic thinker with a passion for driving results. Your ability to interpret data and translate insights into action sets you apart, and you excel at managing initiatives from start to finish. You're an excellent communicator, and you thrive in a collaborative, fast-paced environment. Comfort with ambiguity and a knack for quickly building expertise in complex topics will allow you to navigate the nuances of virtual healthcare, service configuration, and regulatory compliance with ease. 

Note: a healthcare or clinical background is not required for this position, however, it may be considered an asset depending on the level of experience. 

 12 – 18 MONTH DELIVERABLES

In your first 90 days, you will immerse yourself in Maple’s virtual healthcare services, gaining a deep understanding of how each offering is delivered, from the patient and provider experience to the backend configuration of services. You'll take ownership of monitoring the key performance indicators (KPIs) for each service, identifying opportunities for improvement and how our network of healthcare providers supports each offering. As you settle into the role, you'll lead key initiatives aimed at optimizing both service delivery and the provider network, ensuring that Maple continues to provide exceptional virtual care.

Over the next 12 to 18 months, you'll continue to refine and enhance the performance of our provider network by focusing on key metrics like reducing patient wait times and optimizing the patient and provider experience. You will also play a critical role in the setup and configuration of new healthcare specialties, collaborating with the Product and Marketing teams to ensure a seamless launch of new services. Additionally, you will lead network-focused initiatives that align with Maple’s long-term strategy, all while building and maintaining processes to ensure regulatory compliance and proactively adapting to changes in the virtual healthcare landscape.

CANDIDATE PROFILE

• 3 to 5+ years of professional experience in industries such as health tech, healthcare, tech/SaaS, consulting, operations/logistics, or data analytics, with a focus on operational efficiency, data-driven decision-making, and managing complex networks or systems.
• Strong collaborator with a proven ability to work effectively with cross-functional teams toward shared goals.
• Expertise in data analysis, with the ability to dive deep into performance metrics, extract actionable insights, and present findings and recommendations clearly to a variety of audiences.
• Demonstrated success in managing and executing initiatives from start to finish, with a focus on timeliness and high-quality outcomes.
• Quick learner, capable of rapidly building expertise in complex areas such as health tech, virtual care, and regulatory environments.
• Exceptional written and verbal communication skills, with the ability to adapt to changing circumstances and navigate ambiguity.
• Experience in healthcare or tech industries, familiarity with data analytics tools, and bilingual proficiency in English and French are considered an asset. 




Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know. 




KEY COMPETENCIES




• Problem Solver
• Strategic Thinker
• Data Mastery
• Exceptional Communicator
• Stakeholder Management
• Passion for Results
• Digital Literacy




CULTURE AND ORGANIZATIONAL FIT 




The Maple team is: 




• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community. 
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization. 
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life. 
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals. 




WORKING AT MAPLE 




We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.




In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Comprehensive Health and Dental Coverage: Our Group Benefits plan provides extensive coverage, including dental, extended healthcare, counselling, health service navigation, life insurance, critical illness, disability insurance, and more.
• Health Spending Account (HSA): A dedicated budget to cover additional health-related expenses like eyeglasses, therapy, and other needs tailored to your personal wellness.
• Wellness Budget: Use your budget to invest in activities that enhance your physical and mental well-being, from fitness classes to mindfulness programs.
• Maple Access: Benefit from unlimited access to Maple for primary care needs and a package of therapy consultations.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days annually to use when you're unwell, attending healthcare appointments, or supporting a loved one with their health needs.
• Maple Booster Pack: Boost your well-being even further with exclusive Maple discounts. Enjoy savings on fitness memberships, phone plans, wellness apps, and more.
• Professional Development Budget: Our Branch Out Budget is here to support your professional development journey, reimbursing expenses for meaningful learning opportunities that help you thrive.




OTHER




• Job type: Full-time
• Hiring manager: Manager, Provider Network Operations
• Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
• Start date: November 2024
• Vacation: 3 weeks




Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.