Maple (getmaple.ca)
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The Senior Data Analyst will be responsible for developing data infrastructure, analytics, and reports. Collaborating with business leaders, they'll provide actionable insights, improve data models, and create Looker reports and dashboards to help track KPIs throughout the organization.
The Client Success Manager at Maple will oversee the entire client journey, managing implementation, account management, and client relationships. Responsibilities include leading projects for user engagement, identifying upsell opportunities, and consistently enhancing client satisfaction through data analysis and strategic initiatives.
The Team Lead, Client Success will guide and support a team focusing on the reseller partnerships segment. Responsibilities include managing team performance, enhancing client satisfaction, driving retention, and developing strategies for portfolio growth. This role requires balancing leadership duties while managing important partner relationships and collaborating on process improvements.