The Client Success Manager at Maple will oversee the entire client journey, managing implementation, account management, and client relationships. Responsibilities include leading projects for user engagement, identifying upsell opportunities, and consistently enhancing client satisfaction through data analysis and strategic initiatives.

The Provider Success Manager will support the lifecycle of healthcare providers on Maple's platform, focusing on recruitment, onboarding, and ongoing relationship management. This role involves driving provider engagement and communication, optimizing provider experience, and maintaining strong relationships throughout their journey with Maple.

Le Gestionnaire principal des Ventes aux nouvelles entreprises chez Maple gère la croissance des revenus en développant des stratégies de vente et en soutenant les équipes de ventes à forte performance. Ce poste nécessite une expertise en vente stratégique, ainsi qu'une capacité à établir des relations solides et influencer les parties prenantes pour atteindre des objectifs ambitieux.

The Bilingual Customer Support Coordinator will serve as the first point of contact for patients and providers, responding to inquiries in French and English via live chat and email, troubleshooting issues, managing a ticketing system, and escalating complex problems as necessary. The role emphasizes efficient communication, empathy, and clarity in customer interactions.

The Senior Data Analyst will be responsible for developing data infrastructure, analytics, and reports. Collaborating with business leaders, they'll provide actionable insights, improve data models, and create Looker reports and dashboards to help track KPIs throughout the organization.