PS Operations Specialist

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

Here is what you need to know about our Customer Success Operations team: We are a technologically savvy and proactive team dedicated to outstanding customer experiences. We love problem solving and we take pride in being the face of BlueCat for our customers. We enjoy and thrive on receiving feedback and having the opportunity to voice the needs of our customers to the overall organization. Think of us as BlueCat’s central operations team!

As a PS Operations Specialist, you will staff projects, track the Services pipeline, monitor and report on key metrics such as utilization and revenue, and oversee our monthly billings. You will work closely with CS leaders to develop, maintain, and improve processes, maximize revenues, and improve results. You will also drive project hygiene, and assignment & time tracking accuracy, while working alongside cross functional stakeholders to maximize efficiencies and ensure department and corporate goals are met.

Every day will bring new and exciting challenges. You will:

·       Work cross-functionality to ensure a smooth transition of new projects to the Professional Services organization

·       Communicate with customers to validate project readiness and engagement schedule alignment

·       Coordinate global resource assignments with PS & PMO Leadership in a timely manner

·       Create new projects and staffing schedules in Salesforce

·       Regularly monitor and update the Resource Planner based on updated schedules and project plans provided by Project Managers

·       Monitor the Services pipeline for, and plan around, upcoming resourcing requirements

·       Work with Consultants and Project Managers to ensure accurate Time Entry is submitted weekly and at end of month

·       Coordinate with Finance on monthly project invoicing, backlog reporting, and forecasting

·       Ensure successful onboarding of New Logo customers without implementation projects

·       Collaborate with Revenue Operations to monitor Project/Opportunity hygiene and GAAP compliance

·       Continually work to improve business and reporting processes related to PS, PMO, and Onboarding

Skills and Experiences Required:

·       Degree in Business or equivalent

·       Minimum 1-3 years of experience within a fast-paced technology company, ideally within the Services or Project Management departments

·       Strong team player who demonstrates a high level of initiative and attention to detail

·       Advanced proficiency in Salesforce

·       Experience with MS Office, specifically Excel

·       Experience with Professional Services Automation tools, specifically FinancialForce/Certinia would be an asset

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.