Project Operations Manager

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and create influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Global Operations manages the core platforms, technology and processes across multiple regions and markets while maintaining consistency, efficiency, and scalability.

Project Operations Managers are accountable for the governance and accuracy of our data, accomplished through the accurate set-up, management of our operational platforms and processes. You will also support efficient execution of assigned opportunities/projects as well as operational support to Client Management, Partnerships Account Management and Global Operations Leadership.

Main Responsibilities

• Data input -  Enter, update, and modify data into multiple computer programs and systems.
• Data verification - Ensure the accuracy and completeness of data by verifying information against source documents such as client contracts
• Data management -  Maintain databases, ensuring data integrity and organization.
• Compliance - follow data integrity procedures.
• Troubleshoot - resolve data entry errors and inconsistencies
• Addresses low to medium priority risks independently.
• Identify and escalate unique/high priority
• Issue/circumstances to senior members of the project operations team.
• Identify and support Project Operations process improvement projects, independently or with the support of the team.
• Identify opportunities for process improvement in the broader organization and surfaces to team leadership for evaluation.
• Should work with team members on their project teams, to gather any necessary information to implement a task.
• Support Global Operations Leadership with AdHoc Global Operations tasks.

Additional Responsibilities

• May support Client Management, Partnerships Account Management with opportunity/project control and meeting project control goals for all assigned projects.
• Not expected to play a meaningful role in client meetings and should defer to Client Management or Partnership Account Management on client communication.

Qualifications

Experience: 4-5 Years

• Understand the tools, data, primary products, capabilities relevant to Operations.
• Have a basic awareness of project management fundamentals.
• Have organizational abilities to handle and prioritize multiple tasks.
• Identify issues and resolving them through.
• Communicate and work well both within their team and across departments.
• Maintain a high standard of accuracy and quality, delivering work.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll be eligible to join our discretionary annual bonus scheme.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to LinkedIn Learning with unlimited online courses

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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“Jellyfish will give preference to Employment Equity candidates in accordance with the company’s Employment Equity Plan and it’s Affirmative Action measures.”