Project Lead - T&S Sales Enablement Proposals

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The TaskUs Trust & Safety team’s mission is to lead the industry in pioneering innovative solutions that instill trust, safeguard brands and users, while prioritizing the well-being of our client communities and team members. The team harnesses domain expertise to drive service line growth, designing innovative solutions that create demand, build pipelines, and generate revenue. They collaborate with operations and client services, crafting market-driven narratives and positioning tactics to expand business opportunities. 

The sales enablement team within TaskUs Trust & Safety core objective is to empower the sales/client services team with comprehensive tools, industry insights, tailored resources, and training, enabling them to identify opportunities, articulate trust & safety value effectively, address client objections, and secure successful deals.

Job Summary: 

We’re on the lookout for a Lead – Trust & Safety Sales Enablement (Proposals) to help shape our proposal strategy, strengthen sales enablement, and position our solutions for success in the growing Trust & Safety (T&S) space.

In this role, you’ll be the go-to person for crafting compelling proposals, building persuasive sales narratives, and ensuring our RFP/RFI responses hit the mark—aligning with client needs, industry trends, and our unique value proposition.

You’ll collaborate with Sales, Operations, Marketing, and Subject Matter Experts (SMEs) to create tailored proposals that truly resonate with prospects and help close deals. Your impact? Boosting sales effectiveness, winning new clients, and driving revenue growth by making sure our solutions are clearly articulated and strategically positioned in the market.

Key Responsibilities:

Proposal & RFP/RFI Management

• Support the proposal lifecycle, from RFP/RFI incoming to submission, ensuring responses are aligned with client expectations.

• Analyze RFP requirements to determine scope, feasibility, and resource allocation for a winning response.

• Develop winning sales narratives that highlight our Trust & Safety expertise, competitive differentiators, and industry best practices.

• Tailor proposal content to highlight key differentiators, success stories, and value propositions that matter most to each client. Focus on crafting client-centric proposals that directly address their pain points while positioning TaskUs as the go-to partner for innovative T&S solutions.

• Ensure that all proposals align with brand guidelines, content writing best practices, and industry standards, while maintaining a compelling, persuasive, and engaging tone 

• Develop and maintain a proposal calendar, tracking deadlines, milestones, and deliverables.

• Ensure proposals adhere to brand guidelines, content writing best practices (consistent tone, clear/concise messaging, grammar, sentence structure etc)

• Act as the central point of contact for all RFP-related communication, tracking changes and feedback.
   

Deal Acceleration & Sales Support

• Actively support deal pursuits, assisting in crafting compelling executive summaries and  solution overviews. 

• Monitor RFP/RFI performance, analyze win/loss trends, and recommend improvements to enhance proposal success rates.

• Join client meetings and sales presentations as the T&S proposal expert, providing insights and reinforcing credibility during discussions.

• Work closely with Sales, Operations, and SMEs to customize proposals based on client pain points, industry verticals, and compliance requirements.

Process Optimization & Continuous Improvement

• Establish best practices for proposal management, improving efficiency in handling complex RFPs and client inquiries.

• Gather feedback from sales and clients to refine messaging, improve proposal quality, and enhance overall sales enablement.

• Monitor KPIs such as win rates, proposal cycle time, and feedback from clients and sales teams to refine strategies and continually improve proposal success rates

Required Qualifications & Experience

• 5+ years of experience in Proposal Management, Sales Enablement, Trust & Safety, or Business Development in a BPO environment.

• Strong understanding of Trust & Safety services, and content moderation industry trends.

• Excellent writing, editing, and communication skills with the ability to simplify complex topics into clear messaging.

• Ability to work cross-functionally with sales, marketing, operations, and SMEs to align on proposal strategy.

• Strong analytical skills with the ability to track proposal performance, analyze trends, and optimize content accordingly.

Why This Role Matters

This role is all about driving impact in Trust & Safety sales enablement—helping shape how we position, sell, and win deals in a rapidly evolving space. You'll work closely with sales teams, industry experts, and SMEs, crafting winning proposals that turn leads into long-term clients. Plus, it’s not just about strategy—it’s about leading, collaborating, and making a real difference in a fast-growing industry! 

If you love turning complex ideas into compelling sales stories and want to be a key player in a fast-growing space, let’s talk!

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.