Project Coordinator - Order Management

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our op business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

We are seeking a highly organized and detail-oriented Order Management and Intake Project Coordinator to oversee the end-to-end intake process, ensuring efficient order flow, accurate data management, and seamless communication across stakeholders. Ability to improve workflows for better operational efficiency.

KEY RESPONSIBILITIES: 

• Order Management & Intake Coordination:
  •    Manage the intake of new orders, ensuring accuracy and completeness.
  •    Oversee the end-to-end order lifecycle, including processing, tracking, and fulfillment.
  •    Liaise with customers, suppliers, and internal teams to resolve order discrepancies and delays.
  •    Develop and implement structured processes for order tracking and reporting.

• Stakeholder & Supplier Coordination:
  •    Build strong relationships with suppliers and service providers to ensure reliable order fulfillment.
  •    Collaborate with cross-functional teams, including procurement, logistics, and customer service.
  •    Act as the primary point of contact for order-related escalations and inquiries.

• Process Improvement & Data Management:
  •    Utilize project management tools (e.g., Jira, Google Sheets, Microsoft Office) to optimize order intake workflows.
  •    Identify inefficiencies and implement corrective actions to enhance processing speed and accuracy.
  •    Analyze key performance indicators (KPIs) and create reports for leadership insights.

• Project Coordination & Reporting:
  •    Assist in planning and executing order management projects.
  •    Develop structured action plans to improve intake operations.
  •    Monitor order-related KPIs and provide timely updates to leadership.

ESSENTIAL CRITERIA:

• Previous experience in order management, supply chain coordination, or project coordination.
• Strong data management and reporting skills (Excel, Google Sheets, Microsoft Office).
• Ability to negotiate and communicate effectively with suppliers and stakeholders.
• Experience using project management tools (Jira or similar).
• Strong problem-solving skills and a proactive approach to issue resolution.
• Familiarity with KPIs, workflow optimization, and structured reporting.

DESIRED CRITERIA:

• Experience with ISO standards and compliance.
• Background in procurement or category management is a plus.
• Strong analytical mindset with a focus on process efficiency.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.