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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
We are seeking a results-oriented Senior Fraud Platform Program Manager to lead and execute fraud platform initiatives to build world-class fraud risk management infrastructure. This role requires strong fraud systems and product, data, and program management expertise in the fintech industry, a relentless focus on execution, and the ability to thrive in a fast-paced environment. The ideal candidate will have a proven ability to translate fraud and business strategy into actionable and executable plans, ensuring deliverables align with broader organizational goals.
What You’ll Do:
Strategic Execution
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Translate fraud and business strategies into clear, actionable business requirements, project plans and deliverables.
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Ensure projects address key business objectives, aligning with fraud risk management goals and operational needs.
Product Program Management
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Oversee the portfolio of all the fraud infrastructure related to programs and ensure the execution of the programs are on the right track and the updates are communicated to the right stakeholders
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Build the product development lifecycle management and governance framework and use it to ensure business operation efficiency.
Data Analytics and ML Models
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Strong experience of exploring data requirements for building fraud risk infrastructure, ML models and risk rules
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Able to translate business needs into data, risk modeling and infrastructure requirements and analyse the impacts from different perspectives
Product Management and Execution
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Manage end-to-end delivery of fraud platform product projects, ensuring timelines, scope, and quality targets are met.
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Develop detailed business requirements and project plans, including milestones, dependencies, risk assessments, and mitigation strategies.
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Track progress and proactively address risks and roadblocks to keep initiatives on track.
Stakeholder Collaboration
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Partner with cross-functional teams, including Fraud Operations, Engineering, Risk, and external vendors, to drive project execution.
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Facilitate clear and consistent communication across teams to ensure alignment and resolve conflicts efficiently.
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Serve as the central point of contact for project updates, managing stakeholder expectations with clear, logical communication.
Vendor Solutions and Management
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Develop vendor solutions and manage the entire lifecycle of vendors from assessment, onboarding to performance management.
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Optimize vendor solutions for performance and cost effectiveness.
What You’ll Need:
Required:
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Bachelor’s degree with strong technical background, MBA preferred.
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8+ years of experience in fintech product related program management, or similar roles.
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Demonstrates a can-do spirit with startup experience, thriving in ambiguity and driving cross-functional collaboration to get things done.
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Exceptional program or PMO management experience; Experience of managing both internal and vendor solutions.
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Demonstrated success translating business strategies into business requirements, actionable project plans and deliverables.
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Proven ability to manage complex, cross-functional initiatives in fast-paced environments.
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Exceptional organizational skills and attention to detail, with a proven ability to manage multiple priorities.
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Strong communication and influencing skills, with the ability to secure buy-in and alignment across teams.
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Ability to thrive in a dynamic, startup-like environment with a can-do attitude.
Preferred:
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Experience in FinTech or fraud risk management or fraud experience is a strong plus.
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Familiarity with Agile, Scrum, or other project management methodologies.
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Experience working with fraud systems, data infrastructure, or operational tools.
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Top Skills
What the Team is Saying
What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
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