Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Job Title: Program Specialist
Reports To: Senior Manager, Corporate Programs
About the Role
Yext is looking for a highly organized, customer-focused professional eager to drive impactful executive experiences and customer engagement programs. The Program Specialist will oversee the day-to-day operations of our Executive Briefing Center (EBC) onsite at our NYC HQ and support key corporate programs, including the Voice of the Customer program and the Client Advisory Board. Reporting to the Senior Manager, Corporate Programs, this individual will be critical in delivering world-class executive experiences and supporting customer engagement initiatives.
This multifaceted role requires strong program and project management skills, cross-functional collaboration, and a customer-centric mindset. The ideal candidate will be adept at balancing strategic planning with operational execution and possess excellent communication and stakeholder management skills.
Responsibilities:
- Oversee the daily operations of the NYC Executive Briefing Center, ensuring seamless execution of onsite executive briefings, including logistical arrangements such as catering, transportation, and space setup.
- Plan, develop, and execute the EBC program scope, goals, and deliverables in alignment with company objectives.
- Partner with stakeholders across the organization—including sales, marketing, product, and engineering—to develop briefing agendas and curate strategic discussions between Yext executives, subject matter experts, and customers.
- Monitor and analyze key EBC program metrics to identify gaps and opportunities for improvement.
- Collaborate with sales, marketing, and product teams to develop enablement materials and drive awareness of the EBC program.
- Promote the EBC program to sales leadership and regional teams to ensure proper customer targeting and engagement.
- Support the program's expansion into new markets and regions, testing adoption and effectiveness.
- Proactively identify and mitigate risks associated with program execution.
- Manage leadership reviews, team meetings, and post-briefing debriefs, ensuring clear communication and continuous program improvement.
- Drive year-over-year process improvements to enhance stakeholder experiences.
- Assist the Senior Manager, Corporate Programs, with the execution and growth of the Voice of the Customer program and Client Advisory Board.
- Support customer engagement initiatives, including gathering feedback, analyzing data, and ensuring program success.
- Manage Yext’s global swag program, overseeing vendor relationships, collateral development, and cost-efficient operations.
- Continually evaluate customer and stakeholder feedback to optimize all owned programs.
Requirements:
- 1-3 years of experience in a corporate environment in a customer-facing role.
- 1-3 years of project management experience in production, event management, or corporate programs.
- Must be located in NYC and able to be in the office when needed
- Proven ability to interact with corporate executives and high-profile stakeholders professionally and courteously.
- Strong analytical skills, attention to detail, and the ability to exercise sound business judgment.
- Excellent presentation, communication, and interpersonal skills.
- Self-motivated with the ability to operate independently while collaborating effectively across teams.
- Strong project management skills with the ability to adapt to changing priorities and meet deadlines.
- Ability to analyze diverse data sources to inform decisions, planning, and problem-solving.
- Proficiency in Google Suite products.
- Experience with project management tools (e.g., Asana) is a plus.
- PMP or CAPM certification is a plus.
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Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.
Annual Base Pay Range
$71,100—$119,000 USD
Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.
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What We Do
Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!
Why Work With Us
We have found that the best way to achieve our mission is to provide our employees with creative autonomy, consistent communication, and an open floor environment where they can thrive.
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