Program Manager

Aero-Hose

Come join a team where People make the difference!  As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Aero-Hose is a Marmon Group / Berkshire Hathaway Company. Berkshire Hathaway is one of the world's largest business conglomerates, holding over US$400 billion in assets and employing nearly 300K people worldwide.

Aero-Hose, Corp. is a globally recognized premier Aerospace hose assembly manufacturer offering a complete line of hose assemblies and related products from low-pressure flexible hoses to complex, multi-bend hose-tube combination assemblies. Built on a foundation of quality, service, and integrity, these attributes have been the pillars of Aero-Hose's success since its founding in 2004.

Position Responsibilities:

The Program Manager role involves managing customer relationships, coordinating sales efforts, and achieving established performance indicators. Key responsibilities include handling RFQs, optimizing pricing strategies, managing order schedules, utilizing CRM tools, providing product expertise, processing purchase orders, predicting market trends, and promptly resolving customer issues. As a Program Manager, systematically manage customer relationships and collaborate with Inside and Outside Sales teams to promote customer satisfaction and deliver world-class service. Drive sales growth by working methodically and strategically as a leader in Inside Sales.

• Handle inbound RFQs and implement a systematic pricing strategy to deliver quotes directly to customers.
• Follow up on quotes and analyze post-mortem results to refine and optimize pricing strategies.
• Collaborate with the Operations team to manage order scheduling, expedite shipments, track orders, and serve as the primary contact for customers.
• Use the Quote Database tool to monitor pending opportunities effectively.
• Maintain Customer Relationship Management (CRM) tools to gain in-depth insights into customer preferences.
• Share product expertise to add value and benefit customers.
• Process purchase orders and manage all essential administrative tasks crucial for successful sales.
• Predict trends based on end-user behavior and aircraft platform build rates.
• Establish efficient systems and processes to enhance workflow, standardize operations, and successfully complete projects.
• Strengthen relationships with current customers by continuously suggesting solutions that align with their goals.
• Ensure timely delivery of the correct products and services to customers.
• Act as the main point of contact between customers, outside sales teams, and internal departments.
• Resolve customer issues and complaints promptly to uphold trust and satisfaction.
• Contribute significantly to generating new sales and fostering enduring partnerships.
• Maintain and update customer databases or portals as needed.
• Source non-stock (buyout) items to meet customer requirements.
• Communicate with customers at every stage of the order fulfillment process.
• Expedite and track customer orders efficiently.
• Collaborate with management and colleagues to ensure customer satisfaction and drive additional sales efforts.
• 90 Day review of Goals set for the role.
• Monthly Check Ins. 360 Feedback.
• Reassessment of goals to contribute to employee’s development and growth within the company

Travel Requirement: There will be opportunities to represent the company at Trade Shows. Percentage of future travel opportunities <5%

Qualifications And Competencies:

• Bachelor’s Degree in Business, Marketing, Operations or Engineering preferred
• 5 Years Aerospace or related field/ Sales / purchasing / Customer Service experience preferred
• Proficiency in Microsoft Office
• Ability to interpret blueprints
• Effective communication
• Organizational skills
• Basic math skill
• QuickBooks experience

Salary: 65K - 70K

Candidates must be authorized to work in the United States for any employer. Sponsorship for work authorization (e.g., H-1B, green card, etc.) is not available.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.