Program Manager Safety and Reliability - Quality - System Wide

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Primary Function/General Purpose of Position

Accountable for market and system-level implementation of quality, safety, reliability and continuous improvement (CI) program services. Develops resources and processes to support enterprise success in meeting annual BSMH goals related to quality, safety, harm reduction, and improvement capabilities. Works collaboratively with market-level providers, nursing, quality, risk, and other senior clinical leaders to ensure awareness of and access to all pertinent BSMH resources to achieve overall quality and safety goals. Works under the direction of the Director of Reliability to promote excellence and strengthen a culture of safety and reliability.

Essential Job Functions

• Works collaboratively to implement programs and services that expand share service resources to drive value throughout the organization.

• Develops, publishes, and promotes access to resources designed to elevate organizational safety culture.

• Works collaboratively with thought leaders and subject matter experts to identify emerging trends for quality, safety, reliability, and CI.

• Uses data to identify and analyze opportunities for innovation, improvement, scale and spread of programmatic services aligned to the general Quality, Safety, and Reliability shared services strategy.

• Works collaboratively across verticals to advance utilization of just culture, safety and error prevention strategies for spreading and sustaining a culture of safety and reliability.

• Proactively scans the environment for and acts upon opportunities to advance the integration of cross-continuum practices .

• Active contributor towards Ministry, group, and facility level quality, safety and reliability programs, identifying and acting upon opportunities to standardize workflows and improve accuracy and efficiency.

• Develops and publishes learning content focused on patient safety and reliability theory; Collaborates with human resources’ culture and learning functions to optimize content and ensure broad access.

• Collaborates to ensure systems learnings are implemented and pertinent information and “lessons learned” are transferred across the organization.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Performance improvement certification (Lean, etc.) within one year of hire preferred.
• Certified Professional in Healthcare Quality or Certified Professional in Patient Safety preferred.
• Licensed Registered Nurse preferred.

Education

• 4 year/ Bachelors Degree required in Healthcare-related discipline (i.e., nursing, health administration) or related discipline
• Masters degree preferred in Clinically-related discipline (i.e., nursing, pharmacy) or Health Care Administration

Work Experience

• 5+ years healthcare experience including at least one year of related experience in quality, safety and/or continuous improvement required.

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Skills:

Ability to interpret and implement processes aligned with the Patient Safety and Quality Improvement

Skilled in synchronous and asynchronous learning and collaboration technology platforms (i.e., Zoom, Workday, etc.).

Proficiency with MS Office suite [Word, Excel, PowerPoint, Visio, Adobe Acrobat software]

Practical application of change management concepts

Ability to analyze large data sets and drive data driven decision making

Professional presence

Agility

Time management

Prioritization

Organized

Strategic thinker

Problem solving

Communication

Collaboration

Relationship building

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

SS Quality - Patient Safety

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].