Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Five9 is seeking an experienced and dynamic Beta Program Manager to become a pivotal member of our Product Operations department. This role focuses on managing and executing beta programs for our cutting-edge products, directly influencing customer success and satisfaction. The ideal candidate will possess a robust background in project management, new product introduction, and beta program management within an enterprise software context, with a specific emphasis on technical configuration and customer resource management.
Key Responsibilities:
- Program Validation: Validate beta program parameters by aligning goals, ensuring organizational readiness.
- Technical Configuration: Working with Five9 developers, schedule & perform technical configuration of customer resources for launching beta programs to in-base customers.
- Leadership and Reporting: Conduct regular meetings with product leaders, core team members and senior leadership to report on beta program progress, metrics, and outcomes, ensuring transparent communication and alignment.
- Communication: Work closely with Account Management and other departments to promote beta opportunities to Five9 customers, enhancing awareness and participation in new product trials.
- Resource Alignment: Source requirements and drive alignment for implementation and engineering resources, including technical configurations, to deliver beta programs at scale, achieving customer expectations and program objectives.
- Feedback Integration: Actively facilitate customer evaluation engagement including defining in partnership with product leaders, key success metrics, and diligently track and report customer feedback from beta trials, offering valuable insights to product teams for ongoing product enhancement and iteration.
Key Qualifications:
- 5-7 years of direct experience in Program Managements, New Product Introduction, Beta Program Management, or other direct customer-facing program management roles for Product or Engineering within an enterprise software setting.
- Demonstrated expertise in technical configuration of customer resources, alongside excellent project management and customer communication skills.
- A proven track record of managing beta programs effectively, from planning and technical setup to completion, including goal alignment, resource management, and feedback processing.
- Strong analytical abilities with a proven track record for making data-driven decisions based on beta program insights and customer feedback.
- Exceptional collaborative skills, capable of working across various teams to ensure the success of beta programs and the seamless introduction of new products.
Educational Requirements:
- A bachelor’s degree in business, Project Management, Engineering, or a related field. A master’s degree or relevant project management certification (e.g., PMP) is highly regarded.
Company Benefits
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
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