Program Manager - Aftersales

Posted 16 Hours Ago
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Detroit, MI
Hybrid
Mid level
Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
The Role
The Aftersales Program Manager orchestrates service readiness for GM vehicles through leadership in project management, ensuring essential materials like Owner Manuals and Service Instructions are available for launch. Responsibilities encompass problem-solving, cross-functional collaboration, stakeholder communication, and timely issue resolution. Creativity and organization are key, alongside a strong focus on customer impact.
Summary Generated by Built In

Description
Hybrid This role is categorized as hybrid. This means the successful candidate is expected to report to the Cole Engineering Center Podium, three times per week, at minimum [or other frequency dictated by the business
Are you ready to drive innovation and delight customers? Join our dynamic Aftersales Program Management team, where we ensure every GM vehicle is dealer-ready worldwide.
As an Aftersales Program Manager (APM), you will be at the forefront of our aftersales operations, orchestrating every detail of service readiness. From ensuring service parts and repair instructions are available to solving problem at launch, your impact will be felt Customer Care Aftersales wide.
What You'll Do:

  • Lead the Charge: Spearhead planning and management for all Aftersales Engineering services-including Owner Manuals, Service Instructions, Diagnostic Software, and Special Tools. Ensure everything is polished and ready for launch.
  • Innovate & Inspire: Bring your creativity, initiative, and leadership skills to life. Handle ambiguity like a pro and collaborate with cross-functional teams across different regions.
  • Be the Face of Customer Care Aftersales: Serve as the single point of contact at Product Execution Teams, Vehicle and Process Integration Reviews, and Program Quality and Readiness Reviews. Your presence will ensure seamless coordination and timely issue resolution.


Why You'll Love This Role:

  • Customer Impact : Your work will touch countless lives and bring every GM vehicle to peak service readiness across the world.
  • Dynamic Environment : No two days are the same. You'll thrive in a challenging landscape full of exciting opportunities.
  • Visibility & Leadership : This isn't just a role; it's a platform for your leadership and communication talents to shine.


What You'll Need to Succeed:

  • A blend of creativity, initiative, and rock-solid organization.
  • Top-notch problem-solving abilities and the poise to navigate ambiguity.
  • Exceptional communication skills, both written and verbal.


Main responsibilities include:

  • Mitigate and escalate service deliverable issues; document global workshare for Aftersales Engineering development and validation.
  • Monitor and supervise deliverable development to meet Global Vehicle Development Process (GVDP) milestones.
  • Coordinate resources to ensure projects adhere to scope, schedule, and budget, including Joint Ventures.
  • Foster cross-functional collaboration to align program deliverables and ensure seamless execution.
  • Establish and maintain stakeholder relationships, providing daily updates on program status and changes.
  • Support Program Execution Team (PET) and Vehicle and Process Integration Review (VAPIRs) with quality analysis information.
  • Communicate program outcomes and escalate issues as necessary according to the program work plan.
  • Maintain key program data and information for accurate and updated records.
  • Coordinate serviceability requirements including their development, communication, and validation.
  • This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate


Additional Description
Required Qualifications:

  • Bachelor degree
  • 3-5 years of experience in project management, program management, Vehicle systems, aftersales engineering, or related
  • High level of analytical ability and excellent customer focus.
  • Teammate with excellent organization, written and oral communication skills.
  • Proven knowledge of vehicle systems and prior automotive service or engineering experience.
  • Ability to work cross-functionally with global business partners to meet mutual goal.


Preferred Qualifications:

  • Knowledge of Global Aftersales Engineering functions, work, and operation.
  • Project Management Professional (PMP) Certified.
  • DFSS Certification.
  • GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE


About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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The Company
HQ: Detroit, MI
165,000 Employees
Hybrid Workplace
Year Founded: 1908

What We Do

At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We wholeheartedly embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

Our industry and company are undergoing a once-in-a-lifetime technological transformation, which is reshaping our approach to technology and innovation. We are expanding our horizons through new technology platforms and driving innovations that deliver exceptional value to our customers.

Why Work With Us

At General Motors, our purpose is to pioneer the innovations that move and connect people to what matters. We’re driving the world forward, together. We’re building vehicle software alongside its hardware, hands-free driving that will lead to autonomy, and EVs that charge your home for an all-electric future.

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Roles that are categorized as Hybrid mean that the successful candidate is expected to report onsite to the designated facility at least three times per week or other frequency as dictated by the business.

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