Customer Support Representative

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual…

To join our team as a Customer Support Representative! This role will be responsible for a smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. This is a role that will encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. The breadth of scope ranges from supporting individual programs, projects, or processes at the lower levels, to supporting entire functions (practices, business development, etc.) or the company at the higher levels.

Successful candidates will ideally reside in Madison WI.

For this exciting career opportunity, you’re a great fit if you can…

• Process rebate applications by verifying eligibility, obtaining, and documenting necessary information for the applications, and issuing eligible payments as directed.

• Perform accurate data entry and maintenance, including file setup, eligibility verification, applicable troubleshooting resolution, establishing reserved funding, and issuing payments while ensuring data quality.

• Schedule and track projects for Account Managers, and Program/Operations staff. Tracking and verifying program paperwork, files, and correspondence.

• Complete review processes by obtaining and reviewing supporting documentation in accordance with terms and conditions of the program.

• Provide education and instruction to applicants on eligibility requirements or work with applicants to request additional information to meet requirements of program.

• Commitment to seeking opportunities for process enhancements and operational efficiencies.

• Export predesigned report

• Support customers via phone, chat, and email

• Attend staff meetings and other program support

• Complete special projects

• Hours worked: 9AM-5PM

In this exciting career opportunity, you will have…

• 0-2 years of relevant industry experience

• Good verbal, organization, customer service and written communication skills.

• Knowledge of or ability to learn and accurately apply application processing techniques, procedures and practices in a timely manner is essential.

• Fluency in the use of Microsoft Office, specifically Outlook, Word, and Excel.

• Must be able to speak and read Spanish and English fluently.

• Must be willing to travel into Madison, WI office daily.

Compensation Range

$17.40 - $26.00

Currency

USD

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.