Program Administration is a team of highly motivated individuals supporting Client Operations - Program Support in delivering high quality work associated with various client deliverables. This team is responsible for handling daily claims-processing, call handling, email administration, and facilitation of incentive and loyalty payments as it relates to client work entering OneMagnify.
Program Administrators report directly to Team Supervisors and/or Managers in the U.S., and have direct exposure to the Marketing/Customer-Servicing Industry, creating numerous opportunities to develop the business acumen and skillsets associated with growing a career at OneMagnify.
Training for this role is scheduled from 9am-5:30pm ET, Monday through Friday for the first 3 weeks upon hire. Once training is complete, defined work schedule becomes 10:30am-7pm ET, Monday through Friday.
About You:
- You are a multi-tasker who loves a fast-paced work environment
- You enjoy learning something new every day
- You are passionate and motivated to work every case to its finest detail from start to finish
- You consistently provide effective solutions while maintaining a positive experience for all involved
What You’ll Do:
- Support Client Operations - Program Support by answering inbound customer calls and emails, as well as, perform outbound follow up calls to deliver program information or acquire additional details to assist with needed resolutions
- Connect with OneMagnify team members, as well as, external customers via phone and email/case management
- Verify program eligibility using provided tools and database systems
- Create and follow-through on critical issue cases
- Support OneMagnify’s quality standards, policies, procedures and work instructions as outlined in the company quality management system documentation
- Will be required to handle confidential data including but not limited to social security numbers and personal identifiable information, such as names and addresses
What You’ll Need:
- Excellent communication skills, both written and verbal, with proactive follow-up
- Motivation to be detail oriented while effectively multi-tasking in a fast-pace environment
- Personable and energetic approach with a strong emphasis on customer/colleague correspondence.
- Proficiency in Microsoft Office applications such as Microsoft Outlook, Word, and Excel
- High school diploma or general education degree (GED), or relatable experience and/or training
Top Skills
What We Do
We are technologists, strategists, and creative minds dedicated to moving brands forward with work that delivers results. Our messaging, communications and design are driven by human insights and fresh ideas because starting a conversation is one thing, but building a lasting relationship is another.
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