Program Administrator

Job Description Summary:

OneMagnify is a global performance marketing organization working at the intersection of brand marketing, technology, and analytics. The Company’s core offerings accelerate business, amplify real-time results, and help set their clients apart from their competitors. OneMagnify partners with clients to design, implement and manage marketing and brand strategies using analytical and predictive data models that provide valuable customer insights to drive higher levels of sales conversion.

OneMagnify’s commitment to employee growth and development extends far beyond typical approaches. We take great pride in fostering an environment where each of our 700+ colleagues can thrive and achieve their personal best. OneMagnify has been recognized as a Top Workplace, Best Workplace, and Cool Workplace in the United States for 10 consecutive years and recently was recognized as a Top Workplace in India.

As a member of the Sales Command Center, you will be responsible for providing high quality customer service, handling in-market automotive customers through a pre-sales process, and program coordination duties. The opportunity to work from a remote location/home office may be available.

About You:

• You understand business processes and are able to relay them in a relevant and helpful way to customers and clients.
• You enjoy building relationships with customers.
• You possess the ability to prioritize and have excellent organizational skills.
• You are known for data accuracy and following process while always looking for ways to be more efficient for yourself and the company.

What You'll Do:

• Make outbound customer calls to In-Market customers to evaluate vehicle wants, needs and purchase timing.
• Communicate with customers via email and Live Chat.
• Answer inbound customer calls using Salesforce Service Cloud.
• Perform online data entry for customer profile management.
• Discuss available vehicles in each segment in a fun and exciting way.
• Assist consumers in selecting vehicles that will fit their business needs.
• Assign customers to specific dealers for follow-up opportunities.
• Record customer interactions for future follow-up.
• Work collaboratively in a team environment to ensure program success.
• Assist with quality assurance and system testing tasks as needed.
• Support company quality standards, policies, procedures and work instructions as outlined in the company quality management system documentation.
• This job will require working with confidential information such as social security numbers, credit cards and customer information such as names and addresses.
• Customers are located throughout the United States of America and Canada. You will pass customer information along to Dealerships also located throughout this geographic region.

What You'll Need:

• Excellent communication skills, both written and verbal, in English.
• Ability to work during standard hours of operation (9:00AM to 5:30PM Eastern Standard Time, 8hr shift) required.
• Stable high speed internet connection throughout entirety of each shift.
• High school diploma or general education degree (GED) plus at least one year of related experience; or equivalent combination of education and experience.
• Previous experience with Business Development Center/ Call Center/ Inside Sales preferred.
• Familiarity with the new makes and models available today (training will be provided) within the automotive industry.
• Possess a Customer Service mindset.
• Detail oriented, reliable and able to multi-task effectively.
• Adept in Microsoft Excel.
• Proficiency in other Microsoft programs, JIRA, Salesforce (Service Cloud, Sales Cloud) a plus.
• Experience with quality assurance and KPI reporting a plus.
• Experience validating bug fixes and conducting user acceptance and regression testing on Salesforce Service Cloud a plus.
• Team player who is personable and energetic with a strong emphasis on customer interaction.
• Have passion to help others.
• Share the belief that giving customers a high level of service is always top priority.
• Foster a good company culture.

Benefits:

We offer a comprehensive benefits package including medical, dental, 401(k), paid holidays, vacations, and more.

About Us:

Whether it’s awareness, advocacy, engagement, or efficacy, we move brands forward with work that delivers results. Through meaningful analytics, engaging communications and innovative technology solutions, we help clients tackle their most ambitious projects and overcome their biggest challenges.

We are an equal opportunity employer.

We believe that innovative ideas start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.