Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
About the team:
The Product & Technology Consulting (PTC) team at Sabre helps customers unlock the full potential of Sabre’s solutions. By providing expert guidance and tailored support, the team ensures smooth implementation, optimized workflows, and effective adoption of Sabre’s products. With a focus on customer success, the PTC team empowers clients to enhance efficiency and remain competitive in the evolving travel industry.
What you will be doing:
We are seeking a passionate and results-driven Product Technology Consultant to collaborate with our customers and internal teams to implement and optimize Sabre's cutting-edge travel technology solutions. You will be the customer facing business analyst and technical consultant for our solutions including Sabre Red 360, AutomationHub, TicketExpress, Direct Pay, New Distribution Capability (NDC) and Sabre APIs. This role will serve as a trusted advisor, bridging technical and business needs to deliver impactful outcomes for our travel agency clients including OTAs and TMCs.
Key Responsibilities:
Presales
- Understand and document the customer’s current state with the focus on their business pain points.
- Author a solution architecture document to address the pain points and create opportunities.
- Demonstrate how specific Sabre products help the customer grow. This may include conducting technical workshops for the customer’s product and technology team.
Implementation
- Train and provide technical consultancy to the customer’s product and technology team. Ensure they leverage the most optimized workflows and Sabre products.
- Drive smooth transition from the customer’s current setup to a full integration with Sabre.
- Document the customer’s workflows and how they map to Sabre APIs and other products.
Optimization
- Engage the customer regularly to drive continued partnership and identify opportunities. Keep up-to-date with and document changes in the customer’s workflows.
- Champion Sabre products to the customer to create technology stickiness.
- Champion the customer’s needs to Sabre product teams.
Team Collaboration
- Collaborate with Sabre commercial leaders and other members of the account team to drive customer engagements and new business pursuits.
- Add to and leverage regional team’s product and technology expertise.
- Build and manage relationship with Sabre product teams, ensuring roadmaps are aligned with customer needs and business goals.
Technical Consultation
- Be the face of Sabre technology to our customers. Maintain good relationship with the customers’ technology leaders and working-level teams.
- Be familiar with our customers’ current state of Sabre integration as well as their roadmaps. Regularly engage our customers through scheduled meetings, technology reviews, and other Sabre events.
- Be the voice of our customers to Sabre Product/Marketing team by articulating ongoing solutions, investment requirements, and associated business cases.
Qualifications and Education Requirements:
- Bachelor's degree or equivalent in information Systems or Business Administration.
- Minimum 5 years of experience in travel tech industry, with deep knowledge of travel agencies’ workflows, data connectivity and standards, and also their back-office operations.
- Experience in implementing, giving training and supporting travel agency booking platforms and APIs.
- Excel in customers presentation and consultation.
- Ability to manage multiple projects effectively.
- Ability to communicate in English, Cantonese and Mandarin.
Personal Attributes:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Customer-obsessed with an innovative mindset.
- Independent worker who thrives in a highly matrixed global organization.
Why Sabre?
At Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry. You'll be part of a collaborative and innovative team that is dedicated to connecting people with moments that matter. Join us and help shape the future of travel.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
Top Skills
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry.
Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions.
Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.
Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry.
We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few.
Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology.
We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
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